Managing mobile experience for GRC Policy and Compliance

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Managing mobile experience for GRC Policy and Compliance

    ServiceNow customers using the Governance, Risk, and Compliance (GRC) Policy and Compliance Management can now manage their tasks conveniently via Android or iOS devices using the GRC Mobile application. This mobile experience enables compliance managers with thesncompliance.managerrole to stay connected and productive without relying on a desktop. Users receive real-time notifications and can monitor risk and compliance statuses for critical assets, vendors, and essential business services directly from their mobile devices.

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    Key Features

    • Approval Management: Approve or reject pending policies and policy exception requests assigned to you.
    • Task Assignment: Assign unassigned indicator tasks, issues, and remediation tasks to your team members.
    • Overdue Task Reassignment: Manage and reassign your team’s overdue attestations and issues efficiently.
    • Organized Navigation: The mobile app displays installed applications as icons and organizes workflows into folders and applets for easier access, such as Pending Approvals and Team’s Overdue Work.
    • Filtering Capability: Apply filters to records within the app for focused views, similar to condition builders in the ServiceNow AI Platform.

    Setup and Usage

    • Installation: Install the core Policy and Compliance Management applications along with the GRC Mobile app on your ServiceNow AI Platform instance.
    • Login: Add your ServiceNow AI Platform instance with Policy and Compliance Management to the mobile app to begin using it.
    • Task Management: Use the app to process pending approvals, assign tasks and issues, edit remediation task details, and reassign overdue work.
    • Navigation: You can view detailed records related to Control Objectives, Control records, and associated tasks directly from the app to facilitate informed decision-making.

    Benefits for ServiceNow Customers

    By leveraging the GRC Mobile application, compliance managers gain the flexibility to manage critical governance and compliance tasks on the go, improving responsiveness, collaboration, and oversight. The mobile experience reduces dependency on the desktop, enabling timely interventions and better management of compliance workflows from anywhere.

    As a policy and compliance manager, use your Android or iOS mobile device to manage your work.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    User role actions for a compliance manager

    As a user with the ServiceNow AI Platform® compliance manager (sn_compliance.manager) role, manage your work without being tied to the desktop. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services all on your mobile device.

    With the GRC Mobile application, you can perform the following Policy and Compliance Management activities without being tied to the desktop:

    • Approve or reject pending Policies and Policy Exception requests that are assigned to you.
    • Assign unassigned tasks and issues to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
    • Manage and reassign your team's overdue tasks with the Attestations and overdue Issues applets.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.

    Figure 1. GRC Mobile application
    GRC Policy and Compliance navigation map.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Setup checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.

    Applications
    Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.

    Icons on the bottom of the screen of the mobile device.

    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Policy and Compliance Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the available applets for the Policy and Compliance Mobile app.