Associating an AI-recommended citation to an open regulatory alert

  • Release version: Xanadu
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Associating an AI-recommended citation to an open regulatory alert

    ServiceNow's Governance, Risk, and Compliance (GRC): Predictive Intelligence application enables compliance teams to associate AI-recommended citations to open regulatory alerts. This capability leverages a similarity solution model powered by AI and machine learning (ML) to automatically suggest relevant citations from authority documents—external regulations your organization must comply with—based on a confidence score indicating the likelihood of a correct match.

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    Traditionally, citations were manually downloaded or created via Compliance Workspace. Now, the AI-driven process reduces manual effort and improves accuracy in mapping regulatory requirements.

    Compliance administrators (sncomplianceadmin role) are responsible for training the solution after installing the application and managing data refresh frequency. ML administrators (mladmin role) can customize solution definitions based on citation and regulatory feed tables, enhancing the model's relevance for your organization.

    Key benefits

    • Improved regulatory compliance mapping: AI-assisted citation association supports more effective compliance reporting and tracking.
    • Reduced manual effort: Compliance teams save time by automatically identifying and linking citations to incoming regulatory alerts.

    What to expect when associating AI-recommended citations

    When associating AI recommendations to regulatory alerts, users will see:

    • A confidence score for each recommended citation, helping to assess match reliability.
    • The citation name along with the linked authority document, both accessible via separate links for deeper review.
    • Options to either associate the recommendation with the alert or ignore it, providing user control.
    • A history feature showing previous actions taken on the regulatory alert, including timestamps of recommendations added or ignored, supporting auditability.

    This AI-enhanced approach streamlines compliance workflows and ensures your organization stays aligned with relevant regulatory requirements efficiently and accurately.

    Associate a citation to an open regulatory alert by using the GRC: Predictive Intelligence application and a similarity solution model that uses an AI-recommended citation. Your compliance team can check the incoming regulatory alerts to determine if the citations or requirements apply to your organization.

    Overview of associating a citation to a regulatory alert

    Traditionally, if you had a subscription license, you could download a citation from a third-party provider or create a citation from an authority document by using Compliance Workspace.
    Note:
    An authority document is a document that contains the external regulations, such as the laws, regulations, and standards, that your organization must comply with.

    A citation is a passage or an expression from an authority document that your business must comply with. It’s an individual requirement within an authority document.

    Now, you can use AI and machine learning (ML) to train a similarity solution model that automatically suggests which citations to add to the regulatory alerts. The citations are based on a confidence score that indicates the level of confidence that a prediction is correct. A higher score means that the match has a higher probability of being correct.

    The Governance, Risk, and Compliance: Predictive Intelligence application uses AI and ML to make the GRC application adding citations smarter. These suggestions are based on a confidence score that is based on the recommended citation.

    A user with the sn_compliance_admin role must train the solution definition after they install the GRC: Predictive Intelligence application with its dependencies. A user with the ml_admin role can also customize the solution definition. This modification is based on the data in the [sn_complaince_citation] and the [sn_grc_reg_change_reg_feed] table. If you have the sn_compliance_admin role, you can select how frequently you want to refresh the data that you use to retrieve your similarity results. For more information about solution definitions, see Similarity solution definitions.

    Key benefits of associating a citation to a regulatory alert

    By associating an AI-recommended citation to an open regulatory alert, your organization gets the following key benefits:
    • Enhanced regulatory compliance mapping for effective reporting.
    • Reduced manual effort by your compliance team to identify and discover citations that are mapped to the incoming regulatory alerts.

    What you see when associating an AI-recommended citation card to a regulatory alert

    When you use AI to associate a recommended citation card to a regulatory alert, you see the following details:
    • The confidence score of the recommended citation.
    • The citation name and authority document name that links with the citation and authority. You can open the links in separate windows.
    • An option to ignore the recommendation.
    • An option to associate the recommendation.
    • The history icon that enables you to view the history of actions that were taken on the regulatory alert, including the dates when the recommendations were added or ignored by your users.