Use cases for updating the information registers

  • Release version: Xanadu
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Use cases for updating the information registers

    ServiceNow’s Digital Resilience third-party registers enable users to centralize and automate the management of third-party and contractual data that is often scattered across multiple external systems. This functionality supports compliance with regulatory requirements such as DORA by facilitating accurate, efficient, and auditable record-keeping of third-party information.

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    Key Use Methods for Updating Information Registers

    Users can update the information registers through two main approaches:

    • Exporting and Importing via Microsoft Excel: Users extract third-party data from external applications into Excel, then import this data into the Digital Resilience third-party registers application. This method supports both detailed individual record processing and bulk updates.
    • Manual Creation and Modification: Users can directly enter or modify third-party register data within the Digital Resilience third-party registers interface.

    Key Features and Processes

    • Graphical User Interface (GUI) Processing: After data import or manual entry, each record can be reviewed, enriched, and corrected through dedicated UI pages in the Operational Resilience Workspace. Users can approve and advance entries through workflows, ensuring data quality and compliance.
    • Bulk Processing: The system supports bulk export and import via Microsoft Excel, allowing users to efficiently handle multiple records simultaneously. This is useful when integration with external systems is time-consuming.
    • Exporting Data for Compliance: Data can be exported back into Microsoft Excel using templates aligned with DORA regulatory standards. This facilitates sharing information with stakeholders and regulatory authorities as needed.

    Benefits for ServiceNow Customers

    • Streamlines consolidation of third-party data from diverse external sources.
    • Enables flexible data updates via manual entry or bulk Excel-based imports.
    • Supports comprehensive data verification and enrichment through an intuitive UI and workflows.
    • Ensures regulatory compliance with standardized export templates compatible with DORA requirements.
    • Improves operational resilience by maintaining accurate, up-to-date third-party registers accessible within the ServiceNow platform.

    Users with third-party registers and contractual details spread across various systems can automate the process of populating their information registers. This section outlines common scenarios for recording third-party data into Digital resilience third-party registers.

    Typical use cases for updating data in the Digital resilience third-party registers are described in the following sections.

    Use cases for updating data in the information registers

    Users generally input third-party data into the Digital resilience third-party registers using one of these methods:
    1. Exporting data from external applications using Microsoft Excel
    2. Creating and modifying the registers manually

    Exporting data from external applications using Microsoft Excel

    Users can export data from external systems to Microsoft Excel, then import the Microsoft Excel file into the Digital resilience third-party registers application.

    Excel to get data.
    The process for using Microsoft Excel to get data from external systems involves the following tasks:
    1. Collect data from external applications via Microsoft Excel, then import the Microsoft Excel file into the Digital resilience third-party registers.

    2. Updating and verifying information registers via UI processing: After importing the data, users can process each entry individually through our graphical user interface (GUI). Dedicated pages are created in the Operational Resilience Workspace where users can view details, review, approve, advance entries through workflows, and export them as needed. Users can inspect each record individually in the information registers workspace UI, enriching data where it's incomplete and correcting any inaccuracies.

      Updating and verifying information registers via bulk processing: User can use the bulk export and import feature using Microsoft Excel for processing multiple records at once. If data integration is time-consuming, users can simply export files from external systems, upload them to Digital resilience third-party registers tables, edit the data, and re-upload. This allows for efficient bulk processing.

    3. Final step of exporting data: Lastly, data can be exported using a template, specifically Microsoft Excel based output. Users can export data into Microsoft Excel sheet for future reference or sharing with regulatory authorities. The Microsoft Excel template in Digital resilience third-party registers is aligned with (DORA) regulatory requirements.

    Creating and modifying the registers manually

    Users can create and modify data manually in the Digital resilience third-party registers application.

    Enter data manually.
    The process for modifying the registers manually involves the following tasks:
    1. Users enter and modify data in the Digital resilience third-party registers application manually.

    2. Updating and verifying information registers via UI processing: After importing the data, users can process each entry individually through our graphical user interface (GUI). Dedicated pages are created in the Operational Resilience Workspace where users can view details, review, approve, advance entries through workflows, and export them as needed. Users can inspect each record individually in the information registers workspace UI, enriching data where it's incomplete and correcting any inaccuracies.

      Updating and verifying information registers via bulk processing: User can use the bulk export and import feature using Microsoft Excel for processing multiple records at once. If data integration is time-consuming, users can simply export files from external systems, upload them to Digital resilience third-party registers tables, edit the data, and re-upload. This allows for efficient bulk processing.

    3. Final step of exporting data: Lastly, data can be exported using a template, specifically Microsoft Excel based output. Users can export data into Microsoft Excel sheet for future reference or sharing with regulatory authorities. The Microsoft Excel template in Digital resilience third-party registers is aligned with (DORA) regulatory requirements.