1. Select Capture.
   The ServiceNow AI Lens scanner window is launched.

   Hinweis:

   Use the scanner window to scan the data of the screenshot so you can submit it for analysis.
2. Open a document that you want to scan.

   Example of a document: image, scanned handwritten note, Excel sheet, web page, or any document that gives visual data.

3. Place the ServiceNow AI Lens scanner window over the document.
4. (Optional step). To provide instructions to analyze the data in the screenshot in a specific way, select the Edit icon (), and enter the instructions.

   

   The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.

5. To analyze the data in the screenshot that you captured, select Analyze.
6. The preview of the analysis is displayed on the ServiceNow AI Lens preview window.

   

1. Select Capture.
2. Open one or more documents from which you want to capture the screenshots.

   Example of a document: image, scanned handwritten note, Excel sheet, web page, or any document that gives visual data.

3. Select the Multi-capture icon (), and then place the scanner window over the document that you want to scan.

   You can resize the scanner window by dragging its borders.

4. (Optional step). To provide instructions to analyze the data in the screenshots in a specific way, select the Instructions icon (), and enter the instructions.

   

   The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.

5. Select the Capture icon ()

   The first screenshot is captured.

6. Place the ServiceNow AI Lens scanner window over the page of another or the same document and then select the Capture icon ().

   The second screenshot is captured.

   Repeat the step to capture more screenshots, if required.

   

   Hinweis:

   • You can capture a total of 10 screenshots with the combined size of all captured screenshots not exceeding 10 MB.
   • To enable the desktop app to send large screenshot data to the server, confirm that the following system properties are set exactly as shown below:

     Tabelle : 1. System property

     Property name	Type	Recommended value
     glide.rest.max_content_length	Integer	15
     glide.rest.scripted.max_inbound_content_length_mb	Integer	15

     For more information, see Configure system property

     Hinweis:

     You must have the admin role to set the system properties.
7. (Optional step) To remove a screenshot that you had captured, select the Delete icon.
   

   Tipp:

   • Repeat the step as many times to remove as many screenshots.
   • The last screenshot that you had captured is removed at the first click.
   • You can capture one or more new screenshots after removing the screenshots.
8. To complete the capture, select the Done icon ().

The ServiceNow AI Lens preview window displays the screenshots that you've captured.

Tipp:

• To view the preview of a screenshot that you captured, select the card. The preview of the screenshot opens on its respective default application.
• To remove a captured screenshot, select the icon.
• To capture one or more additional screenshots, select Capture more.
  Hinweis:

  You can capture a total of 10 screenshots with the combined size of all captured screenshots not exceeding 10 MB.

Add one or more files

1. Select +Add file,
2. On your computer, navigate to the location and select one or more files that you want to upload.
   Tipp:

   • You can upload up to 10 unprotected files, with the combined size of the uploaded files not exceeding 10 MB.
   • To enable the desktop app to send large data of the uploaded files to the server, confirm that the following system properties are set exactly as shown below:

     Tabelle : 2. System property

     Property name	Type	Recommended value
     glide.rest.max_content_length	Integer	15
     glide.rest.scripted.max_inbound_content_length_mb	Integer	15

     For more information, see Configure system property

     Hinweis:

     You must have the admin role to set the system properties.
   • To remove a file that you attached, select the Remove file icon ().
3. Select Next.

1. On your computer, navigate to the location and select one or more files that you want to upload.
2. Drag the selected files to the Drag and drop section ().
   Hinweis:

   • You can drag and drop up to 10 unprotected files, with the combined size of the uploaded files not exceeding 10 MB.
   • To enable the desktop app to send large data of the uploaded files to the server, confirm that the following system properties are set exactly as shown below:

     Tabelle : 3. System property

     Property name	Type	Recommended value
     glide.rest.max_content_length	Integer	15
     glide.rest.scripted.max_inbound_content_length_mb	Integer	15

     For more information, see Configure system property

     Hinweis:

     You must have the admin role to set the system properties.
   • To remove a file that you attached, select the Remove file icon ().
3. Select Next

   The ServiceNow AI Lens preview window displays the files that you've uploaded

   

   Tipp:

   • To view the preview of a file that you uploaded, select the card. The preview of the file opens on its respective default application.
   • To remove an uploaded file, select the icon.
   • To capture one or more additional files, select Upload.
     Hinweis:

     You can upload a total of 10 unprotected files with the combined size of all files not exceeding 10 MB.