Turn on the Now Assist panel
Turn on the Now Assist panel to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.
Vorbereitungen
You must install at least one Now Assist application before you can turn on the Now Assist panel.
Role required: sn_generative_ai.nsa_admin
Warum und wann dieser Vorgang ausgeführt wird
You must have the now_assist_panel_user role to have access to the Now Assist panel once you turn it on.
To learn more about the Now Assist panel, and how it can assist your agents, see Now Assist panel.
Prozedur
Ergebnisse
The Now Assist panel is active on your instance for users with the now_assist_panel_user role.
Nächste Maßnahme
For examples of the Now Assist panel in action for Now Assist applications, see the following topics:
- Summarize a chat conversation by using Now Assist for Customer Service Management (CSM)
- Summarize a Sidebar discussion by using Now Assist for IT Service Management (ITSM)
- Summarize an issue using Now Assist for Integrated Risk Management (IRM)
- Generate a knowledge article from HR Agent Workspace with Now Assist for HRSD