Sample phrases tell the LLM what kind of text should be detected by the filter. The more sample phrases you provide, the more accurate the LLM will be in catching these topics. You can edit existing sample phrases by selecting the pencil icon and remove them with the delete icon.

There are two ways to add a new sample phrase. To add a phrase manually, select New phrase, enter the text in the text box, and select Save to add it to the list. You can also generate sample phrases with generative AI by going to the Generative samples panel, choosing the number of phrases you want to generate, and selecting Generate. Once the phrases are generated, select Add to add a sample phrase or use the check box to select phrases and choose Add all to add every selected phrase.

By default, once a sensitive topic is detected, the user is redirected to the Sensitivity Detection: Fallback topic, which encourages the user to make an HR case or speak to a live agent. You can preview the topic from the guided setup.

If you want to make any changes, you can use the step navigation panel to go back to a previous step.