AI native

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The AI native solution is a set of offerings with AI at the core. You can use intelligent agents and skills embedded throughout your experience to help you gain insights, work faster, and automate outcomes.

    Tiers

    Foundation Advanced Prime
    AI skills, routine AI agents Agentic workflows Autonomous AI workforce
    This solution provides task-based assistance using routine pattern recognition and categorization to accelerate understanding and help you work faster. This solution automates entire steps in a workflow, working side-by-side with you while synthesizing new insights, understanding context, and applying deep domain knowledge. This solution offers fully independent AI specialists to make and execute decisions autonomously. They apply deep, role-based expertise to master and run multiple agentic workflows.

    IT Service Management (ITSM)

    Foundation Advanced Prime
    • Moveworks for employee center
    • Workflow data fabric
    • AI control tower
    • Virtual Agent with NLU
    • Asset management
    • Cost management
    • Incident management
    • Request management
    		 Includes foundation and
    • Process mining
    • Predictive intel
    • Mobile publishing
    • Performance analytics
    • Digital portfolio management
    • Service Modeler
    • On-call scheduling
    • MIM
    • Walk-up experience
    • Change management
    • Problem management
    		 Includes foundation, advanced, and
    • Audit & compliance automation
    • Problem RCA
    • Digital product release
    • DevOps change velocity
    • Continuous improvement management

    Customer Service Management (CSM)

    Foundation Advanced Prime
    • ?
    • ?
    		 Includes foundation and
    • Workflow data fabric
    • AI control tower
    • Process mining
    • Customer service advanced
    • ITSM apps for backoffice
    • Digital product release
    • Mobile publishing
    • Performance analytics advance
    • Predictive intel
    • Virtual agent with NLU
    • Continual improvement
    		 Includes foundation, advanced, and Workforce optimization.

    Industry

    Foundation Advanced Prime
    • ?
    • ?
    		 Includes foundation and
    • Workflow data fabric
    • AI control tower
    • Process mining
    • Customer service advanced
    • ITSM apps for backoffice
    • Digital product release
    • Mobile publishing
    • Performance analytics advance
    • Predictive intel
    • VA with NLU
    • Continual improvement
    		 Includes foundation, advanced, and Workforce optimization.

    HR Service Delivery (HRSD)

    Foundation Advanced Prime
    • Moveworks for employee center
    • Workflow data fabric
    • AI control tower
    • Virtual Agent with NLU
    • Predictive intelligence
    • Continuous improvement management
    • Communities
    • Talent
    		 Includes foundation and
    • Performance analytics advance
    • Process mining
    • Employee journey management
    		 Includes foundation and advanced.