Multi-vaccine appointment bookings configuration

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Multi-vaccine appointment bookings configuration

    This configuration enables ServiceNow customers to administer multi-vaccine appointment bookings by either auto-selecting or manually selecting vaccine methods. It supports eligibility-based vaccine assignment, including age-based criteria and inventory availability, ensuring customers receive appropriate vaccine scheduling according to defined program rules.

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    The system allows changes to the vaccine method only while rescheduling the first dose, and any method change during rescheduling automatically applies to the second dose.

    Key Features

    • Auto-selection of vaccine method: When inventory management is enabled (via the snvaccinesm.enableinventorymanagement system property set to true), the system automatically assigns the vaccine method based on the lowest order of preference that has inventory availability. This ensures appointments are booked with available vaccines efficiently.
    • Manual selection of vaccine method: Users can manually select their preferred vaccine method during booking, whether or not inventory management is enabled. If appointment slot choice is disabled (snvaccinesm.enableappointmentslotchoice set to false), the selected vaccine method is retained as a preference. If the second dose is unavailable at the chosen site, the system books the closest location offering the same vaccine method.
    • Eligibility criteria: Vaccine assignment respects eligibility rules such as age groups, ensuring customers are only offered vaccines for which they qualify.
    • System properties: Proper operation requires enabling both the inventory management (snvaccinesm.enableinventorymanagement) and multi-vaccine (snvaccinesm.enablemultivaccine) system properties.

    Practical Implications

    For ServiceNow customers managing vaccination programs, this configuration promotes streamlined scheduling by automating vaccine method assignments while providing flexibility for manual selections. It helps ensure inventory is optimally used and that vaccine administration aligns with eligibility rules. Additionally, it facilitates appointment rescheduling with consistent vaccine method application across doses.

    Administer multi-vaccine appointment bookings based on auto-selection and manual selection of the vaccine method. You can select your preferred vaccine method based on the eligibility criteria, order of method selection, and inventory availability.

    You can manage multi-vaccine appointment bookings after making configuration changes to the Vaccine Administration Management system properties. Multi-vaccine functionality can be broadly categorized into auto-selection of the vaccine method and manual selection of the vaccine method.

    Note:
    If your first appointment has been completed, you cannot change the method. However, you have the flexibility to change the method while rescheduling your first dose. While rescheduling your appointment, if you change the method, it automatically applies to the second dose as well.

    Among other criteria, the multi-vaccine method also supports age-based eligibility and assignment by specifying the age groups in the eligibility criteria for the method. The list of methods is visible only if you are eligible for more than one vaccine method.

    For example, say that only age groups over 60 are eligible to receive the Pfizer vaccine. If you are not in this age group, you will not be assigned the Pfizer vaccine despite availability. Instead, the system evaluates other methods that meet the eligibility criteria defined for the program and the method.

    Auto-selection of method

    Note:
    Auto-selection of the vaccination method only applies if the sn_vaccine_sm.enable_inventory_management system property value is true.

    When you try to book an appointment, the system auto-assigns the method of vaccine based on the order of method selection and inventory availability. In other words, if the inventory management system property (sn_vaccine_sm.enable_inventory_management) is true, the vaccination request auto-assigns the method with the lowest order that has inventory availability.

    For example, if a vaccination center has the Moderna vaccine in the inventory, the request is created using Moderna instead of Pfizer, even when Pfizer is the method with the lowest order.

    Manual selection of method

    You can manually select the preferred vaccination method while booking an appointment. Manual selection of the method works with or without vaccine inventory management.

    If the slot selection system property (sn_vaccine_sm.enable_appointment_slot_choice) is false, the vaccine method selected is kept as the preference. If there is no availability for the second dose, the system books the slot at the closest vaccination center having the same method. For example, if you select a vaccination site and the site has only one week of the Pfizer vaccine available, the second dose is selected in the nearest center having the same method.
    Note:
    For the functionality to run properly, make sure that both the inventory management system property (sn_vaccine_sm.enable_inventory_management) and the enable multi-vaccine system property (sn_vaccine_sm.enable_multi_vaccine) values are true.