Viewing patient information for a procedure request in Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Viewing Patient Information for a Procedure Request in Workspace

    The Workspace provides a comprehensive 360-degree view of patient information, allowing users to access essential details when completing procedure request cases. The Patient Information tab displays various pertinent patient details, which can be customized by administrators using UI Builder.

    Show full answer Show less

    Key Features

    • Personal Details: Includes the patient's name, date of birth, social security number (SSN), contact information, and home address.
    • Insurance Details: Displays member number, effective dates, RxBin, RxGroup, group number, RxPCN, and subscriber name.
    • Household Members: Lists individuals associated with the patient, with options to view their relationship details.
    • Health Conditions: Shows the number of health conditions with an option to view details.
    • Medications: Indicates the number of medications, allowing for detailed viewing.
    • Allergies: Displays the number of allergies with further details available.
    • Immunizations: Indicates the number of vaccines administered, with access to detailed information.
    • Cases Overview: A donut chart visualizing procedure request cases by status, with clickable slices for detailed case lists.
    • Claims Overview: A donut chart showing claims by status, with clickable options for detailed claims lists.
    • Recent Interactions: Lists interactions created for the patient, with links to more details.
    • Appointments: Displays scheduled appointments with options to view details.
    • Record Information: A side panel for a quick overview of patient records, case timelines, and SLAs.
    • Agent Assist: A contextual side panel for searching procedure request cases.

    Key Outcomes

    Utilizing the Patient Information tab in Workspace empowers ServiceNow customers to efficiently manage and access critical patient data, enhancing the procedure request process and improving overall service delivery. The ability to view and interact with a wide range of information in one place facilitates timely decision-making and better patient care outcomes.

    With the 360-degree view of a patient in Workspace, you can access the patient details anytime for completing procedure request cases.

    The Patient information tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The tab is displayed on the Workspace for procedure request cases.
    Note:
    Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder.
    Figure 1. Patient information
    Workspace view of the patient information tab displaying various attributes. For the text description, refer to the Patient information displayed for a procedure request case section.
    Table 1. Patient information displayed for a procedure request case
    Details Description

    Personal details

    Personal details of the patient including the name, date of birth, social security number (SSN), home phone number, email ID, and home address.

    Insurance details

    Insurance details of the patient including the member number, effective from date, RxBin number, RxGroup number, group number, effective to date, RxPCN number, and subscriber name.

    Household members

    Members of the household associated with the patient.

    Click the member name or responsibility to view the household member relationship details with the patient.

    Conditions

    Number of health conditions observed in the patient.

    Click the number to view a list of conditions associated with the patient.

    Medications

    Number of medications taken by the patient.

    Click the number to view a list of medications associated with the patient.

    Allergies

    Number of allergies observed in the patient.

    Click the number to view a list of allergies associated with the patient.

    Immunizations

    Number of vaccines administered for the patient.

    Click the number to view a list of immunizations associated with the patient.

    Cases overview

    Donut chart displaying procedure request cases associated with the patient by status.

    Click a status slice to view a list of cases in that status.

    Claims overview

    Donut chart displaying claims associated with the patient by status.

    Click a status slice to view a list of claims in that status.

    Recent interactions

    		 List of interactions that have been created for the patient.

    Click an interaction number to view more details about the interaction.

    Appointments

    List of appointments scheduled for the patient.

    Click an appointment number to view more details about the appointment.

    Record Information

    Contextual side panel used for viewing an overview of a patient record, the case timeline, and any SLA associated with the case.

    Agent assist

    Contextual side panel used for searching for cases. By default, the available search sources include procedure request cases.