Viewing patient information in Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Viewing Patient Information in Workspace

    The Patient Information feature in Workspace provides a comprehensive 360-degree view of patient details, accessible at any time for healthcare services. This includes personal, insurance, and health-related information, enabling healthcare professionals to make informed decisions quickly.

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    Key Features

    • Personal Details: Includes name, date of birth, SSN, contact information, and address.
    • Insurance Details: Displays member number, effective dates, RxBin, RxGroup, and subscriber name.
    • Household Members: Lists individuals associated with the patient, with clickable links for relationship details.
    • Health Conditions: Shows the number of health conditions, which can be expanded for a detailed list.
    • Medications: Displays the number of medications, with an option to view specifics.
    • Allergies: Indicates the number of allergies, expandable for more information.
    • Immunizations: Lists the number of administered vaccines, with details available on click.
    • Cases Overview: Features a donut chart of healthcare cases by status, allowing for quick navigation to specific cases.
    • Claims Overview: Similar donut chart for claims status, facilitating quick access to claims information.
    • Recent Interactions: Provides a list of recent patient interactions for easy reference.
    • Appointments: Lists scheduled appointments with clickable links for additional details.
    • Record Information: Offers a contextual side panel for patient record overview and SLA time tracking.
    • Agent Assist: A side panel for case searches related to the interaction, primarily focusing on healthcare cases.

    Key Outcomes

    This feature allows healthcare professionals to efficiently access and manage patient information, improving the quality of care and service delivery. By having all relevant patient data in one place, users can enhance their workflow, reduce response times, and ensure comprehensive patient support.

    With the 360-degree view of a patient in Workspace, you can access the patient details anytime for any healthcare services.

    The Patient information overview tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The related list is displayed on the Interaction and Healthcare Case forms.
    Note:
    Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder.
    Figure 1. Patient information
    The overview tab for a patient in the healthcare workspace displaying various widgets containing patient information. For the text description, refer to the Patient information displayed in Workspace section.
    Table 1. Patient information displayed in Workspace

    Details

    Description

    Personal details

    Personal details of the patient including the name, date of birth, social security number (SSN), home phone number, email ID, and home address.

    Insurance details

    Insurance details of the patient including the member number, effective from date, RxBin number, RxGroup number, group number, effective to date, RxPCN number, and subscriber name.

    Household members

    Members of the household associated with the patient.

    Click the member name or responsibility to view the household member relationship details with the patient.

    Conditions

    Number of health conditions observed in the patient.

    Click the number to view a list of conditions associated with the patient.

    Medications

    Number of medications taken by the patient.

    Click the number to view a list of medications associated with the patient.

    Allergies

    Number of allergies observed in the patient.

    Click the number to view a list of allergies associated with the patient.

    Immunizations

    Number of vaccines administered for the patient.

    Click the number to view a list of immunizations associated with the patient.

    Cases overview

    Donut chart displaying healthcare cases associated with the patient by status.

    Click a status slice to view a list of cases in that status.

    Claims overview

    Donut chart displaying claims associated with the patient by status.

    Click a status slice to view a list of claims in that status.

    Recent interactions

    List of interactions that have been created for the patient.

    Click an interaction number to view more details about the interaction.

    Appointments

    List of appointments scheduled for the patient.

    Click an appointment number to view more details about the appointment.

    Record Information

    Contextual side panel used for viewing an overview of a patient record, the case timeline, and the time remaining out of the total SLA time associated with the healthcare case.

    Agent assist

    Contextual side panel used for searching for cases from an interaction. By default, the available search sources include healthcare cases.