Policy table

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Policy table

    The Policy [snhclspolicy] table in the Healthcare and Life Sciences applications stores detailed information about policies shared with patients. This table helps ServiceNow customers manage various policy types, including those requiring patient consent, by tracking key data such as consent details, policy status, and associated document templates.

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    Key Features

    • Consent Management: Includes fields like consent number, date, patient name, and whether consent was signed by a household member.
    • Policy Identification: Auto-generated unique policy number starting at POL00001000, customizable via auto-numbering configuration.
    • Policy Categories and Types: Supports multiple predefined policy categories (e.g., Registration, Advance care directive, Patient consent) and distinguishes between Standard policies and Document template policies that require signed consent forms.
    • Document Template Integration: References the Document Template [sndoctemplate] table for policies requiring consent forms, enabling automatic generation of standard letters or documents and creation of to-do items for patients.
    • Scope and Validity: Defines consent scopes (such as Treatment, Research, Privacy consent) based on FHIR specifications and tracks policy validity duration in days post-signature.
    • Additional Attributes: Includes fields for active status, external policy links, and policy names for clear identification and management.
    • Role Requirement: Configuration of this table requires the role snhcls.admin.

    Practical Use and Benefits

    ServiceNow customers in Healthcare and Life Sciences can use this table to systematically manage patient-related policies, ensuring compliance and streamlining consent tracking. By leveraging document templates and scopes aligned with FHIR standards, organizations can automate consent workflows, maintain accurate records, and provide timely notifications for policy renewals or actions required from patients.

    The Policy [sn_hcls_policy] table stores the details of a policy shared with patients in the Healthcare and Life Sciences applications.

    Key features

    • Includes the consent number and date, patient name, policy type, status, and whether the consent was signed by a household member.
    • Refers to the Document Template [sn_doc_template] table.

    Role required to configure the table: sn_hcls.admin.

    For more information, see Healthcare and Life Sciences data model.

    Table 1. Policy table fields

    Field

    Data type

    Description

    Active

    True/False

    Option to indicate that the policy is in use.

    Document template

    Reference

    Document template to generate standard letters or documents associated with the policy.

    This field is used only when the Policy type field is set to Document template.

    Note:
    You can associate only one active policy with a document template.

    For more information, see Configuring document templates for Healthcare and Life Sciences Service Management Core.

    External policy link

    URL

    External reference to the policy included in a consent scope.

    Number

    String

    Alpha-numeric profile identifier of the policy.

    The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the Number field is POL00001000.
    Note:
    To customize the number, define the auto-numbering format for the Policy [sn_hcls_policy] table. For more information, see Add auto-numbering records in a table.

    Policy category

    Choice list

    Category of a policy.

    The following categories are available by default:
    • Registration
    • Advance care directive
    • Do not resuscitate
    • Emergency only
    • Health care directive
    • Notice of privacy practices
    • Information disclosure
    • Patient consent
    • Privacy policy acknowledgment document
    • Privacy policy organization document

    For more information about the available categories, see consent category value set defined in the FHIR specifications.

    Policy name

    String

    Name to identify the policy.

    Policy type

    String

    Type of the policy.

    A policy is one of the following types:
    • Standard: A policy that doesn't require a consent form to be signed by a patient.
    • Document template: A policy that requires a consent form to be signed by a patient.

      With the Document template policy type, a to-do item is created for the patient to sign the consent form.

    Scope

    Choice list

    Type of consent included in the policy.

    The following scope types are available by default:
    • Advance care directive
    • Research
    • Privacy consent
    • Treatment

    For more information about the available scopes, see consent scope value set defined in the FHIR specifications.

    Validity duration (in days)

    String

    Number of days the policy is valid for after a patient signs the policy.