Components installed with Healthcare CMMS

Xanadu Healthcare and Life Sciences

Release

xanadu

ft:locale

en-US

ft:publication_title

Xanadu Healthcare and Life Sciences

ft:clusterId

hcls

bundleId

hcls

workflow

Customer and Industry

Components installed with Healthcare Computerized Maintenance Management System

Release version: Xanadu

Updated August 1, 2024

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Summary of Components installed with Healthcare Computerized Maintenance Management System

The Healthcare Computerized Maintenance Management System (Healthcare CMMS) application installs various components such as tables, user roles, plugins, ServiceNow Store applications, and business rules to support medical device maintenance workflows. Starting with the Xanadu release, Healthcare CMMS is prepared for future deprecation—it will be hidden and no longer activated on new instances but will continue to receive support. Customers are encouraged to transition to Clinical Device Management for maintenance and inventory workflows.

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Roles Installed

Healthcare CMMS installs multiple roles that control access and capabilities within the system, enabling users to manage and work with medical device cases and maintenance plans. Key roles include:

Case Creator: Allows creating medical device cases.
Case Viewer: Grants read-only access to medical device cases.
Clinical Engineer: Enables creation and updating of maintenance plans and work on medical device cases.
Clinical Engineering Admin: Manages access to the Healthcare CMMS application.
Clinical Engineering Technician: Records work order details at medical device locations.
Device Service Org Contributor: Allows clinicians to create cases for their organization, requiring membership and location contributor responsibility.
SM Agent: Provides broad access to device data and cases, including risk assessment roles for advanced governance.

Tables Installed

A primary table installed is the Medical device case [snhclscmmscase], which stores all medical device case records, serving as the core data repository for device maintenance workflows.

Plugins Installed

Customer Service with Field Service Management: Integrates Healthcare CMMS with Field Service Management, enabling shared access to account, contact, and partner information to support coordinated field service operations.

ServiceNow Store Applications Installed

Healthcare and Life Sciences Service Management Core: Provides foundational digital health capabilities such as patient 360-degree views and consent management.
GRC: Advanced Risk: Supports risk identification and management to mitigate business impacts.
GRC: Common Workspace Elements: Facilitates the Advanced Risk feature within the Configurable Workspace.
Performance Analytics Content Pack for Healthcare CDM: Offers dashboards and analytics for clinical device management metrics, enhancing visibility for clinical engineering teams.

Business Rules Installed

Several automated business rules streamline maintenance processes:

Create inspect work orders: Automatically generates inspection work orders when a device case enters the "Device setup" state.
Mark devices as installed: Updates the install state of devices to Installed or Canceled based on case closure.
Setup medical device model: Creates a device model record if missing during the "Model setup" case state.
Trigger medical device AEM approval: Initiates approval workflows for alternative equipment maintenance requests.

This setup ensures automated case handling and integration with maintenance workflows, reducing manual effort and improving data consistency.

Several types of components are installed with installation of the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application, including tables, user roles, plugins, ServiceNow Store applications, and business rules.

Important:

Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

Demo data is available for this feature.

Roles installed

Table 1. Roles installed in Healthcare CMMS
Role	Description	Contains roles
sn_hcls_cmms.case_creator	Grants access to create medical device cases.	sn_hcls_cmms.case_viewer
sn_hcls_cmms.case_viewer	Grants access to view medical device cases.	None
sn_hcls_cmms.clinical_engineer	Creates and updates maintenance plans for medical device models and install base items for medical devices. Works on medical device cases.	sn_customerservice_agent sn_hcls_cmms.sm_agent
sn_hcls_cmms.clinical_engineering_admin	Administers who can access the Healthcare CMMS application.	sn_hcls_cmms.clinical_engineer sn_risk_advanced.ara_admin wm_admin
sn_hcls_cmms.clinical_engineering_technician	Works at medical device locations and records details in the work order form, including parts used and incidental expenses.	sn_hcls.device_data_viewer sn_hcls.foundation_data_viewer sn_hcls_cmms.case_viewer wm_agent
sn_hcls_cmms.device_service_org_contributor	Creates medical device cases for a organization as a clinician. Note: To create medical device cases for a organization (business location), a user with the sn_hcls_cmms.device_service_org_contributor role must be the member of the organization and assigned the Location Contributor responsibility type. The mapping of a organization and its members is included in the Organization Member [sn_csm_service_organization_member] table.	sn_customerservice.service_organization_contributor sn_hcls.device_data_viewer sn_hcls.foundation_data_viewer sn_hcls_cmms.case_creator
sn_hcls_cmms.sm_agent	Accesses and views all device data and medical device cases.	model_manager sn_fsm_planned_wm.planned_work_admin sn_hcls.device_data_writer sn_hcls.foundation_data_writer sn_hcls_cmms.case_creator sn_risk_advanced.ara_assessor sn_risk_advanced.ara_creator

Tables installed

Table 2. Tables installed in Healthcare CMMS application
Table	Description
Medical device case [sn_hcls_cmms_case]	Stores the medical device cases.

Plugins installed

Table 3. Plugins installed in Healthcare CMMS
Plugin	Description
Customer Service with Field Service Management (com.snc.csm_fsm_integration)	Enables the integration between the Healthcare CMMS and Field Service Management applications and makes available account, contact, partner, partner contact, and consumer information from Customer Service in Field Service Management.

ServiceNow Store applications installed

Table 4. ServiceNow Store applications installed in Healthcare CMMS
Application	Description
Healthcare and Life Sciences Service Management Core (sn_hcls)	Provides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services.
GRC: Advanced Risk (com.sn_risk_advanced)	Enables decision makers to avoid any negative impact on business operations by identifying, assessing, responding to, and continuously monitoring risks.
GRC: Common Workspace Elements (sn_grc_workspace)	Enables the use of the Advanced Risk feature in the CSM Configurable Workspace.
Performance Analytics Content Pack for Healthcare CDM (sn_hcls)	Install the Performance Analytics Content Pack for Healthcare CDM separately from ServiceNow Store. Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. The dashboard provides visibility to the clinical engineering team to refer to all the metrics of the CMMS application.

Business rules installed

Table 5. Business rules installed in Healthcare CMMS
Business rule	Table	Rule criteria	Description
Create inspect WOs	Medical device case [sn_hcls_cmms_case]	Async update	Creates work orders for the initial inspection of a medical device when the state of the associated medical device in-service case is set to Device setup.
Mark devices as installed	Medical device case [sn_hcls_cmms_case]	Async update	Sets the install state of a medical device to Installed or Canceled when the state of the associated medical device in-service case is set to Closed complete or Canceled, respectively.
Setup medical device model	Medical device case [sn_hcls_cmms_case]	Before update	Creates a medical device model when none exists for a medical device and the state of the associated medical device in-service case is set to Model setup.
Trigger medical device AEM approval	Medical device case [sn_hcls_cmms_case]	Async update	Triggers the approval workflow, if available, for an alternative equipment maintenance (AEM) request.