Complete the Receive task for a requested Device as a Service (DaaS) asset

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • After you ship the DaaS asset that you prepared for an inbound asset order line, complete the Receive task for it by verifying that the customer received it successfully.

    Antes de Iniciar

    Before you can begin the Receive task, you must complete the preceding Asset ship task by shipping the asset. For detailed instructions, see Complete the Asset ship task for a requested Device as a Service (DaaS) asset.

    Role required: sn_eam_provider.provider_asset_technician

    Procedimento

    1. From the Enterprise Asset Workspace, open the Asset operations view.
    2. Open the Asset tasks list.
      Navigation optionProcedure
      Provider inbound asset order
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound asset order.
      2. From the list of available inbound asset orders, select the order that you want to complete.
      3. On the inbound asset order record, select the Inbound asset order lines tab.
      4. From the list of available inbound asset order lines, select the order line that you want to verify the asset receipt for.
        Nota:
        You must select an order line that you have already completed the Asset ship task for.
      5. On the inbound asset order line record, select the Asset tasks tab.
      Provider inbound asset order line
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound asset order line.
      2. From the list of available inbound asset order lines, select the order line that you want to verify the asset receipt for.
        Nota:
        You must select an order line that you have already completed the Asset ship task for.
      3. On the inbound asset order line record, select the Asset tasks tab.
      Provider asset tasks From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.
    3. From the list of available tasks, select the task number for the Receive task that you want to complete.
    4. On the Details tab of the Receive task, fill in the fields.
      Tabela 1. Details tab
      Field Description
      Due date Date and time at which you must complete the task.
      Asset Asset that was shipped to the customer.
      Asset received Option that indicates if the customer received the asset. Select either Yes or No.
      Assignment group Group that the task is assigned to.
      Assigned to User who the task is assigned to.
      Short description Brief description of the task.
      Description Detailed description of the task.
      Work notes Notes about the task that are visible to all users within your organization.
    5. Select Close Task.
      Nota:
      If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

    Resultado

    • The Receive task closes with an updated state of Closed Complete.
    • The inbound asset order line moves to the Completed stage.
    • The state of the asset changes to In Transit.