View or create software usage

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

2 min. de leitura

View software usage records to track the usage of software products that you have created reclamation rules for. You can also create software usage records manually from third party integrations or Microsoft SCCM integrations.

Por Que e Quando Desempenhar Esta Tarefa

If you’re using Software Asset Workspace, the option to view or create software usage in Core UI is inactive.

The Software Usage [samp_sw_usage] table tracks down usage to the product level and not to the version or edition level.

Antes de Iniciar

Role required: sam_admin or sam_user

Por Que e Quando Desempenhar Esta Tarefa

Use the following steps to create software usage records manually.

Procedimento

Navigate to the Create New Software Usage form.

Interface	Action
Core UI	Navigate to All > Software Asset > Discovery > Software Usage.
Software Asset Workspace	Navigate to Workspaces > Software Asset Workspace > License operations > Discovery > Software usage.

Select New.

On the form, fill in the fields.

Tabela 1. Create New Software Usage form
Field	Description
Software usage
Publisher	Publisher of the software product.
Product	Name of the software product.
Reclamation type	Type of reclamation used on the software installation. The options are Total Usage Time and Last Used Date. Nota: If you select Total Usage Time, the Usage Metering Data form section appears. If you select Last Used Date, the Last Used Data form section appears.
Configuration Item	Configuration item (CI) that the software product is associated with. Nota: If the CI Status or Hardware Status field changes to Retired or Stolen, installations that are related to the CI are deleted.
User	Name of the user who is using the software product.
Discovery source	Discovery source of your software usage data. If the appropriate discovery source isn’t displayed on the Discovery source list, you can display it by right-clicking the Discovery source field name and then selecting Configure Choices. When prompted, use one of the following options to display the discovery source: If the discovery source exists on your ServiceNow instance, it appears in the Available list. Move the discovery source to the Selected list so that it displays on the Discovery source list. Select Save to return to the Create New Software Usage form, where you can view the updated Discovery source list. If the discovery source does not already exist on your ServiceNow instance, enter the name of the discovery source in the Enter new item field and then select Add. Move the new discovery source from the Available list to the Selected list so that it displays on the Discovery source list. Select Save to return to the Create New Software Usage form, where you can view the updated Discovery source list.
Usage Metering Data Nota: This form section appears only if the Reclamation type is set to Total Usage Time.
Month	Month that the software product was used.
Year	Year that the software product was used.
Usage count	Number of times that the software product was accessed.
Total seconds used	Amount of time (in seconds) that the software product was used.
Last Used Data Nota: This form section appears only if the Reclamation type is set to Last Used Date.
Last used time	Date and time that the software product was last used.

Select Save.

Resultado

After the software usage is created, you can view it by navigating to License operations > Discovery > Software usage.