Create an RMA response order

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a Return Merchandise Authorization (RMA) response order to associate an RMA request for an asset.

    Antes de Iniciar

    Role required: sn_daas_ham.daas_asset_manager

    Por Que e Quando Desempenhar Esta Tarefa

    For an RMA response order to be considered as complete, all its RMA response order lines must reach the Complete stage.

    Procedimento

    1. Navigate to Workspaces > Hardware Asset Workspace.
    2. Select the DaaS provider view.
    3. Select the RMA orders tab.
    4. Select New.
    5. On the form, fill in the fields.
      Tabela 1. Create New RMA response form
      Number Unique number for the RMA response order.
      External RMA number Customer-provided reference for the RMA request that helps you track the source.
      DaaS account Associated DaaS account of the customer.
      Contact Email Email of the customer who initiated the RMA request.
      Delivery address Address of the customer associated with the RMA request.
      State Status of the RMA response order.

      This field is automatically set to Open.
      Requested for Name of the customer associated with the DaaS account, for whom the asset is requested.
      Opened by Estimated delivery date of the asset that's being sent to the specified delivery address.
      Customer mobile number Mobile number of the customer who initiated the RMA request.
      Device location The physical whereabouts of the device currently in operation.
      RMA justification Reason of the RMA request creation provided by the customer.
    6. Select Save.

    Resultado

    • An RMA response order with a unique number is created.
    • RMA response order lines tab is displayed.

    O que Fazer Depois

    Create an RMA response order line.