Using agentic workflows in Now Assist for Enterprise Asset Management (EAM)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • Use agentic workflows in the Now Assist for Enterprise Asset Management (EAM) application to complete tasks for your Enterprise Asset Management processes autonomously.

    Tabela 1. Available agentic workflows in the Now Assist for EAM application
    Agentic workflow Description Available AI agents
    Help manage enterprise asset requests Automatically fulfills enterprise asset requests by either using assets that are available in local stockrooms, generating transfer orders to move assets between stockrooms, or generating purchase orders to obtain additional assets.
    • Sourcing AI agent
    • Transfer order creation AI agent
    • Purchase order creation AI agent
    Help manage enterprise asset repairs Helps you manage and complete the troubleshooting and repair process for defective and out-of-warranty enterprise assets.
    • Asset next best action AI agent
    • Evaluate asset AI agent
    • Repair asset AI agent

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Importante:
    You can enable security implementation to execute AI agents and agentic workflows through Access Control Lists (ACLs) and user identities. ACLs provide the Run As capability to let agents and agentic workflows execute actions either as a dynamic user or as an AI user. For more information, see Implement access control in Now Assist AI agents.
    Importante:
    By default, all agentic workflows and AI agent records are read-only.

    Running an agentic workflow

    You can run an agentic workflow by using the following steps:
    1. If you want to run a customized agentic workflow, configure it by using one of the following options:

      • Create a new workflow and configure the settings according to your requirements.

        For detailed instructions, see Create an agentic workflow.

      • Duplicate an existing workflow and adjust the settings according to your requirements.

        For detailed instructions, see Duplicate an agentic workflow.

      Nota:
      If you want to run an existing agentic workflow as is, skip this step and proceed directly to step 3.

    2. Test the customized agentic workflow to analyze its performance while it executes the instructions that you have defined.

      For detailed instructions, see Manually test the execution of an agentic workflow.

    3. Activate the agentic workflow and all AI agents that are used by the workflow.

      For detailed instructions, see Activate an agentic workflow template.

    4. Activate the trigger to invoke the agentic workflow automatically.

      For more information on workflow triggers, see Add a trigger to an agentic workflow.

      Nota:
      If you do not activate the trigger, you must invoke the agentic workflow manually.

    Accessing agentic workflows in the AI Agent Studio

    If you have the sn.aia_admin role or an appropriate role that is defined in your security controls, you can access and take action on any Now Assist for EAM agentic workflow in the AI Agent Studio. You can choose to view, modify, duplicate, test and evaluate, or monitor a workflow by using the following steps:
    1. Navigate to All > AI Agent Studio.
    2. Depending on the action that you want to take, proceed with one of the following options:
      • If you want to view a workflow, use the following steps:
        1. On the page header of the AI Agent Studio, select the Create and manage tab.
        2. On the Agentic workflows tab, select the workflow that you want to view.
      • If you want to modify a workflow, refer to Modify an agentic workflow.
      • If you want to duplicate a workflow, refer to Duplicate an agentic workflow.
      • If you want to test and evaluate a workflow manually, refer to Manually test the execution of an agentic workflow.
      • If you want to automatically test and evaluate a workflow against various execution log datasets, refer to Execute an agentic evaluation run.
      • If you want to monitor your workflow activity, use the following steps:
        1. On the page header of the AI Agent Studio, select the Activity tab.
        2. View all activity logs for the workflow.
    For more information on the AI Agent Studio, see AI Agent Studio.