Import Microsoft 365 subscription entitlements

Versão de lançamento: Australia

Atualizado 12 de mar. de 2026

1 min. de leitura

Import Microsoft 365 subscription entitlements into the ServiceNow Software Asset Management application.

Antes de Iniciar

Role required: sam_admin or sam_user

Fill out the entitlement template and import into the ServiceNow Software Asset Management application.

Open the Import Software Entitlements page.


Interface	Action
Core UI	Navigate to All > Software Asset > Licensing > Import Entitlements. Select Download Template File (.xlsx).
Software Asset Workspace	Navigate to Software Asset Workspace > License operations. Select Create entitlement. In the Create new entitlement dialog box, select Import multiple entitlements from an Excel file. Select Next. In the Create New Entitlement Import page, select Download template to download a spreadsheet template (.xlsx).

Open the import template and review the Directions tab.
Populate the import template with data from your gathered entitlements.
For more information about the additional details on the import template, see ServiceNow SAM Entitlement Import User Guide.
Use the following values on the template for Microsoft 365 entitlements:
- Metric group: Microsoft
- License metric: User Subscription

After the template is populated with entitlement data, import the template to the Software Asset Management application.

Import the template to the Software Asset Management application.


Interface	Action
Core UI	Navigate to All > Software Asset > Licensing > Import Entitlements.
Software Asset Workspace	Navigate to Software Asset Workspace > License operations. Select Create entitlement. In the Create new entitlement dialog box, select Import multiple entitlements from an Excel file. Select Next.

Review the imported entitlements.

Confirm that the software entitlements are linked to the correct software models.


Interface	Action
Core UI	Navigate to All > Software Asset > Licensing > Software Entitlements.
Software Asset Workspace	Navigate to Software Asset Workspace > License operations > Licensing > Software entitlements.

Select the display name for a software entitlement record.
On the Software Entitlements form, select the preview icon () next to the Software model field.
Confirm that the discovery map and suite components match the values on the template for Microsoft 365 entitlements.

If the discovery map doesn't match, add or edit directly on the software model form and select Update.

Dica:
After the entitlements are imported, you might need additional subscriptions purchases during the true-up process with Microsoft. For more information, see. Creating reserve entitlements for Microsoft online services.