Create an RMA response order line

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a Return Merchandise Authorization (RMA) response order line for every asset in an RMA response order.

    Antes de Iniciar

    Role required: sn_daas_ham.daas_asset_manager

    Por Que e Quando Desempenhar Esta Tarefa

    For an RMA response order line to be considered as complete, the State field of all its tasks must be Closed Complete.

    Procedimento

    1. Navigate to Workspaces > Hardware Asset Workspace.
    2. Select the DaaS provider view.
    3. Select the RMA orders tab.
    4. Select an RMA order number.
    5. Select the RMA response order lines tab.
    6. Select New.
    7. On the form, fill in the fields.
      Tabela 1. Create New RMA response order line form
      Field Description
      Number Unique number for the RMA response order line.
      Parent Unique number for the RMA response order, which is associated with this order number line.
      Model Model of the asset for which the customer has initiated an RMA request.
      Quantity Quantity of the asset.

      This field is automatically set to 1.
      Stage Status of the RMA response order line.

      This field is automatically set to Draft.
      Assigned to The individual responsible for working on the RMA response order line.
      Asset List of assets that are in use and assigned to the customer.
      Notes
      Work notes Notes about the task that are visible to all users within your organization.
    8. Select Save.

    Resultado

    • An RMA response order line with a unique number is created.
    • The Stage field is set to Assess.
    • The Asset tasks tab is created, displaying a unique asset task number with the task type as RMA assessment.

    O que Fazer Depois

    Assess the RMA asset.