Create a work order on ServiceNow Agent using Now Assist for Field Service Management (FSM)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a work order on the ServiceNow Agent mobile application using Now Assist for Field Service Management (FSM) from a text description or an image of the issue.

    Before you begin

    Role required: wm_qualifier or wm_dispatcher or wm_agent

    About this task

    Note:
    Review AI-populated work order fields for accuracy before submitting. AI-generated results may not be accurate in all cases.

    Procedure

    1. Tap Now Assist from the navigation bar.
    2. Navigate to My Work.
    3. Tap the plus icon .
    4. Tap Ask Now Assist.
    5. Tap Create work order, or ask Now Assist to create a work order.
      The Create work order workflow in Now Assist Virtual Agent on the mobile app.
    6. Provide a description of the issue for the work order.
      The work order is created.
    7. Optional: Upload a photo of the issue instead of providing a text description.
      The AI agent extracts relevant information from the image to populate work order fields.