Equipment on ServiceNow Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Check in, check out, or report broken equipment using the My Equipment applet in the ServiceNow Agent mobile app.

    Check equipment out or in

    Check out or check back in equipment assigned to your work order tasks or crew through the ServiceNow Agent mobile app.

    Before you begin

    Role required: wm_agent

    Procedure

    1. Navigate to My work > My equipment.
    2. Tap an equipment instance.
    3. Check the equipment out or in.
      • To check the equipment out, tap Check out.

        The equipment status changes to In use.

      • To check the equipment in, tap Check in.

        The equipment status changes to Available. If the assigned work order task is complete, the equipment instance can no longer be checked out for that task.

    Report broken equipment

    Report breakdowns of equipment assigned to your work order tasks or crew through the ServiceNow Agent mobile app.

    Before you begin

    Role required: wm_agent

    Procedure

    1. Navigate to My work > My equipment.
    2. Tap an equipment instance.
    3. Tap Report breakdown.
    4. In the Description field, provide details about the breakdown.
    5. Tap Submit.

    Result

    The equipment status changes to Unavailable and can no longer be checked in nor out.