Cancel work order appointment in CSM Agent Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.

    Before you begin

    Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and sn_customerservice.consumer_agent
    Note:
    If necessary, activate the Cancel Appointment UI Action configuration to add the Cancel Appointment button.

    Procedure

    1. Click the List icon (List icon.)
    2. Navigate to Work Orders > Created by me.
    3. Select the work order for which you would like to cancel an appointment.
    4. Click Cancel Appointment.
      The application cancels the appointment and associated work order.