Strategic Planning diagnostics

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read
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    Summary of Strategic Planning diagnostics

    Strategic Planning diagnostics in ServiceNow Yokohama release provide diagnostic scans to help you identify and fix configuration errors related to Strategic Planning. These scans ensure that your planning managers can effectively prioritize and roadmap work across portfolio plans by validating lens structures, views, ranking, goals, and portfolio plan configurations.

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    Key Features

    • High-Level Planning Diagnostics: Validate configurations such as rank setup, form section views, related list views, and list views for high-level planning entities. These scans identify missing configurations and provide guidance or fix scripts to resolve issues.
    • Global Rank Validation: Detects planning entities and items lacking a global rank. You can run automated fix scripts to populate missing global ranks to ensure proper prioritization order.
    • Portfolio Planning Diagnostics: Validates common configuration errors for planning items, goals, and portfolio plans. Includes checks for view rules (form, list, related list, workspace views), goal assigned entity configuration, and portfolio plan field validity.
    • Goal Relationship Validation: Detects many-to-many (m2m) goal relationships on assigned entities and supports migration of existing goal relationship data via a scheduled job.
    • Fix Scripts: For several diagnostics, automated fix scripts are available to quickly resolve configuration discrepancies such as missing global ranks or invalid portfolio plan fields.

    What This Enables You to Do

    • Ensure all planning entities and items are correctly configured with necessary views and ranking to support seamless portfolio planning.
    • Identify and remediate configuration gaps before they impact planning managers’ ability to prioritize and roadmap work.
    • Maintain data integrity within portfolio plans and related goal configurations.
    • Use automated fix scripts to efficiently resolve common errors without manual intervention.

    Practical Impact

    By running Strategic Planning diagnostics, you can proactively detect and fix configuration issues that would otherwise hinder portfolio plan accuracy and prioritization. This leads to smoother strategic planning processes, higher confidence in your planning data, and better alignment across portfolio initiatives.

    Run diagnostic scans to identify and fix errors in the configuration and other common settings for Strategic Planning before your planning managers prioritize and roadmap work for their portfolio plans.

    Strategic Planning diagnostic scans help you find discrepancies by validating the configuration for the following:
    • Lens and lens structure
    • Form views, list views, related list views, and workspace view rules for planning items
    • Global ranking for planning items
    • Portfolio plans
    • Goals data
    • high-level planning entities

    The following are the default diagnostic scans available for Strategic Planning.

    Portfolio Planning diagnostics.

    Strategic Planning diagnostics for high-level planning

    Field Description
    Validate Rank configuration for the high-level planning entities

    Verifies that entities enabled for high-level planning have a Rank configuration.

    If this test fails, see Create rank configuration for high-level planning to fix failure.

    Validate Form section views for high-level planning entities

    Verifies that all the lens entities that are enabled for high-level planning have the required Form section views.

    If this scan fails, the result displays the Form section views that are missing for certain entities that are enabled for high-level planning.

    To learn how to fix these, see Create form views for new planning item tables in Strategic Planning.

    Validate Related list views for high-level planning entities

    Verifies that all the lens entities that are enabled for high-level planning have the required Related list views.

    If this scan fails, the result displays the Related List views that are missing for certain entities that are enabled for high-level planning.

    To learn how to fix these, see Create related list views for new planning item types in Strategic Planning.

    Validate List views for high-level planning entities

    Verifies that all the lens entities that are enabled for high-level planning have the required List views.

    If this scan fails, the result displays the List views that are missing for certain planning item tables.

    To learn how to fix these, see Create list views for new planning item tables in Strategic Planning.
    Identify high-level planning entities enabled for planning, without a global rank

    Identifies the number of high-level planning entities that do not have a global rank.

    If this scan fails, the result shows the planning items that do not have a global rank. Click Run Fix Script to populate a global rank to items for which this field is empty.

    Portfolio Planning diagnostics

    The following are the diagnostic scans available to validate common configuration errors for planning items, goals, and portfolio plans:

    Name of the scan Description

    Identify planning items without a global rank

    Identifies the number of planning items on the Prioritization List page, for which the global rank is not populated.

    If this scan fails, the result shows the planning items that do not have a global rank. Click Run Fix Script to populate a global rank to items for which this field is empty.

    Check Goal Assigned Entity Configuration for lens entities

    Identifies the lens entities for which the goal assigned entity configuration is missing.

    If this scan fails, the result shows the lens entities that don’t have Assigned Entity Configuration.

    Validate List views for planning items

    Verifies that all the planning items that can be added to portfolio plans have the APW Prioritization and APW Default List views.

    If this scan fails, the result displays the List views that are missing for certain planning item tables.

    To learn how to fix these, see Create list views for new planning item tables in Strategic Planning.

    Validate Form section views for planning items

    Verifies that all the planning items that can be added to portfolio plans have the APW Prioritization, APW Default, and APW New form views.

    If this scan fails, the result displays the Form section views that are missing for certain planning item tables.

    To learn how to fix these, see Create form views for new planning item tables in Strategic Planning.

    Validate Related list views for planning items

    Verifies that all the planning items that are allowed on portfolio plans have the APW Default Related list view.

    If this scan fails, the result displays the Related list views that are missing for certain planning item tables.

    To learn how to fix these, see Create related list views for new planning item types in Strategic Planning.

    Validate Workspace view rule for Default view of planning items

    Verifies that all the planning items that are allowed on portfolio plans have the Default view's workspace view rule.

    If this scan fails, the result displays the Default view rule is missing for certain planning item tables.

    To learn how to fix these, see Create workspace view rules for new planning item forms in Strategic Planning.

    Validate the goal relationships for assigned entities

    Identifies if there are any m2m goal relationships defined for assigned entities.

    If this scan fails, the result displays the goals that do have m2m goal relationships any assigned entity table. You can run the Migrate goal relationships for assigned entities scheduled job to migrate the existing goal relationship data from the Goal Relationship [sn_gf_goal_m2m_relationship] table to the Goals table. For more information, see Migrate goal relationships for assigned entities.

    Validate Workspace view rule for APW Default view of planning items

    Verifies that all the planning items that are allowed on portfolio plans have the APW Default view's workspace view rule.

    If this scan fails, the result displays the APW Default view rule is missing for certain planning item tables.

    To learn how to fix these, see Create workspace view rules for new planning item forms in Strategic Planning.
    Validate invalid fields in the Portfolio Plan configuration Finds any invalid fields in the portfolio plan configuration records for all existing portfolio plans.

    If this scan fails, click Run Fix Script to remove the identified invalid fields.
    Validate Portfolio Plan Configuration for all the portfolio plans Verifies if each existing portfolio plan created in your instance has a valid portfolio plan configuration.