Connecting EAP with Collaborative Work Management
Summarize
Summary of Connecting EAP with Collaborative Work Management
The integration between Enterprise Agile Planning (EAP) and Collaborative Work Management (CWM) enhances visibility and streamlines planning by connecting strategic program planning with team-level execution within a unified system. This connection eliminates silos, improves delivery predictability, and provides end-to-end transparency from leadership to teams.
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Program managers and release train engineers use EAP to define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints, manage cross-team dependencies, conduct PI retrospectives, and update roadmaps. Meanwhile, product owners and team members leverage CWM to plan and execute sprints, manage agile stories together with operational tasks, track progress, and conduct team-level retrospectives—all within the same workspace. This reduces context switching and ensures alignment between planned and unplanned work and strategic goals.
Workflow of EAP-CWM Integration
- An EAP administrator connects an EAP team to CWM, triggering the creation of a new Space and Board for that team in the CWM workspace.
- Existing work items assigned to the EAP team sync to the new CWM Board via Connected Work filters, with sprint planning views enabled to display these items and sprints automatically.
- Team members must have the CWM user role ([sncwm.cwmuser]) assigned to access and work within CWM.
- Teams can create and manage work, update progress directly on the CWM Board, and their progress syncs back to the EAP Team dashboard, maintaining visibility across both platforms.
Managing Sprints for EAP Teams in CWM
- Existing sprints and scheduled work created in EAP automatically sync to CWM and are visible in the Sprint Planning view on the CWM Board.
- Teams update work status and can mark sprints complete directly from the CWM interface; incomplete work can be moved to the backlog or the next sprint.
- New sprints must be created in EAP first; once created, they sync to CWM where teams schedule work accordingly.
Benefits for ServiceNow Customers
- Unifies strategic and team-level agile planning to improve alignment and delivery predictability.
- Reduces context switching by enabling teams to manage both planned agile work and operational tasks in a single workspace.
- Provides leadership with transparent progress tracking against PI goals while empowering teams with flexibility.
- Facilitates seamless sprint planning, execution, and progress updates across EAP and CWM.
Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM).
Overview of EAP-CWM connection
The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability.
Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels.
By linking EAP to CWM, product owners and team members can plan and execute sprints, manage agile stories alongside operational tasks such as incidents, track progress, and hold team-level retrospectives, all within the same workspace.
This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities.
Workflow of EAP-CWM integration
- EAP admin connects an EAP team to CWM. See Connect an EAP team with CWM.
- A new Space and Board are created for this EAP team in the CWM workspace.
- Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters.
- Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown.
- Check team's access to CWM and provide the CWM user [sn_cwm.cwm_user] to all team members.
- EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See Sprint planning in CWM.
- The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See EAP Agile Team dashboard
Creating or managing sprints for EAP teams in CWM
For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board.
As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists.
New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM.