Managing financials for your projects

Release version: Yokohama

Updated January 30, 2025

12 minutes to read

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Summary of Managing financials for your projects

This topic explains how ServiceNow’s Project Workspace enables you to comprehensively manage the financials of your projects, including budgeting, forecasting, expense tracking, labor costs, and financial baseline creation. It supports consolidated financial views across projects and sub-projects, multicurrency handling, and exporting data for stakeholder communication. The financial management features help project managers, portfolio managers, and product managers monitor financial performance, control budgets, and analyze variances efficiently.

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Key Features

Cost Management: Create, edit, and track cost plans and expense lines to monitor planned and actual project expenses. The Cost view consolidates financial data from sub-projects and allows re-forecasting by fiscal period using inline editing.
Multicurrency Support: Manage financials in both functional and investment currencies to accommodate global operations with real-time currency conversions. Some multicurrency features are planned for future releases.
Display Modes: Flexible financial views including Forecast, Budget vs Forecast, Budget Allocation (for funding roles), Planned vs Actual, and Planned-only modes, tailored to different user roles and financial tasks.
Financial Baselines: Capture snapshots of project financials at any point to compare planned versus actual costs or differences between baselines. Baselines include consolidated data from child projects and provide variance analysis with color-coded widgets.
Budget Allocation and Approval: Portfolio managers can allocate and approve budgets at monthly, quarterly, or yearly levels using lean budgeting. Project managers can view approved budgets, compare with actuals, and reforecast planned costs to manage overruns.
Benefit Plans: Create and manage monetary and non-monetary benefit plans to track potential project benefits alongside costs, all accessible within the Cost and Benefits view.
Simple Financials: Enter high-level planned capital and operational expenditures without detailed cost plans, then track and compare these values using baselines.
Labor Cost Generation: Automatically calculate labor costs based on resource assignments and configured financial attributes.
Data Export: Export costs and baseline comparison data as Excel or CSV files for sharing financial insights with stakeholders.

Practical Benefits for ServiceNow Customers

Gain enhanced visibility and control over project financials at multiple levels, enabling proactive cost management and forecasting.
Facilitate global project financial tracking with multicurrency support to reflect real operational currency differences.
Use flexible display modes to tailor financial views for different roles such as project managers, portfolio managers, and stakeholders.
Leverage financial baselines to capture financial snapshots and analyze cost variances over time, aiding in accurate forecasting and decision-making.
Streamline budget allocation and approval processes with lean budgeting, enabling precise budget control aligned with financial projections.
Integrate benefit planning with financial management to evaluate both costs and anticipated gains from projects.
Simplify labor cost tracking linked directly to resource assignments for more accurate total project costing.
Export financial data for comprehensive reporting and stakeholder communication, supporting transparency and governance.

Next Steps

Configure multicurrency settings if operating in multiple currencies to enable accurate financial tracking and reporting.
Create and manage cost plans, expense lines, and labor costs regularly to maintain up-to-date financial data.
Set up financial baselines on projects and sub-projects to monitor financial health and identify variances promptly.
Use budget allocation features to approve and manage budgets at appropriate fiscal intervals and adjust plans based on actuals.
Leverage the Cost and Benefits view to manage both costs and benefits seamlessly within Project Workspace.
Export financial data periodically to share insights with stakeholders and support financial governance.

Manage budget, cost plans as forecasts, actual expenses as expense lines, generate labor costs, create financial baselines, and view, analyze, and compare the financial performance of your projects at required cadence in Project Workspace.

The comprehensive financials view helps you to understand planned and actual costs, Forecast (previously EAC - Estimate At Completion), Remaining Estimates (previously ETC - Estimate To Completion), Actual (previously Actuals to date), and so on, for the selected item. You can manage cost plans and associate the expense lines and process them to reflect the actuals for a planning item.

Export the financials data from Costs and benefits or Baseline comparison view as Microsoft Excel or a CSV file and share it with your stakeholders to review the financial performance of your projects and portfolio.

Cost view

Forecast your planned costs, create and manage cost plans and expense lines to track the financial performance of your projects, review the latest costs and actuals.

In the Cost screen, you can:

As a Project Manager, you have the enhanced visibility and ability to manage the financial data across multiple project levels. Cost view of financials shows cost plans and expense lines from sub-projects, allowing you to track the finances.
The parent project widgets display the consolidated values of forecasted costs and expenses.
Identify and manage costs using the Project/Demand column for any sub project or demand directly from Cost view of the parent planning item.
Re-forecast all the cost plan values for future fiscal periods by double-clicking to edit the value in the least time scale view, either by month or by period.
Manage cost plans for your projects. For more information, see Add, edit, or delete cost plans.
Add or edit expense lines for your projects to record any planned or unplanned expenses. For more information, see Add or edit expense lines.
Generate labor costs for the fiscal period. For more information, see Generate labor costs.
Create and compare baselines to capture the financial snapshot of your projects. For more information, see Create and compare financial baselines for your projects.
Configure widgets to get a high-level overview of the financial data for your planning item.
All financial details from sub-projects will be aggregated and displayed in the parent project's cost plans and widgets.

Tip:

Cost view gives you enhanced user experience to customize the left pane columns by using the personalize icon (

) and by saving user preferences to retain the customizations made to hide, view, or adjust columns, time scope viewing, and so on.

In the Cost screen, you can:

As a Project Manager, you have the enhanced visibility and ability to manage the financial data across multiple project levels. Cost view of financials shows cost plans and expense lines from sub-projects, allowing you to track the finances.
The parent project widgets display the consolidated values of forecasted costs and expenses.
Identify and manage costs using the Project/Demand column for any sub project or demand directly from Cost view of the parent planning item.
Re-forecast all the cost plan values for future fiscal periods by double-clicking to edit the value in the least time scale view, either by month or by period.
Manage cost plans for your planning items. For more information, see Add, edit, or delete cost plans.
Add or edit expense lines for your planning items to record any planned or unplanned expenses. For more information, see Add or edit expense lines.
Generate labor costs based on the resource assignments. For more information, see Generate labor costs.
Create and compare baselines to capture the financial snapshot of your planning items. For more information, see Create and compare financial baselines for your planning items.
Configure widgets to get a high-level overview of the financial data for your planning item.
All financial details from sub-projects will be aggregated and displayed in the parent project's cost plans and widgets.

Tip:

Cost view gives you enhanced user experience to customize the left pane columns by using the personalize icon (

) and by saving user preferences to retain the customizations made to hide, view, or adjust columns, time scope viewing, and so on.

Multicurrency

Multicurrency feature enables you to manage financials of your planning items in two different currencies, Functional currency and Investment currency. Functional currency is typically defined by the admin based as the primary currency which is used for planning, budgeting, and tracking the financials of your planning items.

Important:

Following are the current limitations for multicurrency.

Multicurrency for cost plans that are bundled with project tasks. This feature is scheduled to be available starting with the January patch update.
Financial baselines do not capture investment currency fields. This feature will be available with the March store release.

Financial users can now perform the following financial activities in Investment currency.

Ability to select the Investment currency.
Track the planned and actual expenses.
Allocate and manage the budget.
View simple financials data.

Using this feature, you can work on financial reporting at global level and see the real-time currency conversions of your financial records.

Organizations operation at global or multinational level, the work is planned and financed at one location and executed at a different location. Each might use a different currency from what was used in the planning phase, multicurrency makes it easy to manage and track your planning items using any currency.

You can monitor and track the financials in one currency, and capture the costs in a different currency.

Using multicurrency, you can see all the costs in the currency you choose for the planning item, instead of restricting to use Functional currency defined in your locale. For more information on how to choose investment currency of your planning items, see Configure multicurrency for projects.

Financial records and widgets will display the costs based on the currency selection.

Note:

Once a cost plan, benefit plan or expense line or an investment budget gets created, you will not be able to change investment currency. You can change the investment currency as long as there are no financial records captured against the planning item.

Display modes

On the financials page for a planning item in Project Workspace, you have Display Mode drop-down switch between different modes to view different formats of financial information of your planning items. These views provide the relevant and focused information which helps project managers and funding users to work on the financial planning.

Forecast
Budget vs forecast
Planned vs actual
Planned

Users with financial funding role [it_portfolio_manager] will see Budget allocation option instead of the Budget vs forecast.

Table 1. Display modes value
Mode	Value
Forecast	View Actuals, Remaining estimates, and Forecast for the entire scope of the planning items. Use the time scale to view the actuals for the past fiscal periods and planned costs for the current and future fiscal periods.
Budget vs forecast	View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the planning items. Using this mode, you can: Compare the latest forecasts with the approved budget at different time scales. View the budget vs actual for past fiscal periods and budget vs planned for current and future fiscal periods at fiscal period level.
Budget allocation (funding role)	View the Budget, Actuals, and Variance for the fiscal periods and Forecast values for the entire scope of the planning items. Using this mode, funding users can: View the latest forecast and enter the budget that can they be approved to the work item. Analyze the variance for the past fiscal periods and work on budget allocation for future fiscal periods. Compare latest forecast with approved budget and revise the budget, if required.
Planned vs actual	Compare the planned costs with actual expense for the past and current fiscal periods, and view planned costs for the future fiscal periods.
Planned	View only planned costs for the full range and manage the planned costs using the inline editing feature.

Note:

If you do not see the Budget allocation or Budget vs forecast display options, enable the budget allocation property and configure the budget attribute at instance level.
To work on budget allocation using the Next Experience, Activate a scheduled job to migrate budget of your planning items.

The last selected view is saved as user preferences.

Table 2. Default display mode and access level for financial users
User role	Default mode	Role-level access
it_portfolio_manager	Budget Allocation	Allocate and approve budget, manage cost plans and expenses lines.
it_project_manager	Forecast	Manage cost plans and expense lines.
business_stakeholder	Forecast	View financial data.

Baseline view

Create a baseline to capture a snapshot of the financial changes for your projects. You can create on-demand baselines or at a cadence using a scheduler job.

Note:

Baselines created on the parent project includes the cost plans and expense lines from all of the child projects to calculate and give you a better breakdown of the financial performance of the projects and sub-projects.

When you create a financial baseline for a parent project, the financial records of the child project are also calculated, which helps Project Managers to track the financial health of the projects at one place.

Compare baselines to compare the difference in costs between latest status against a baseline or between any two baselines.

Note:

Each baseline is tagged with a number based on the order that they’re created. The Current Financials baseline captures the financials details in real-time and is always represented with a flag icon (

The baselines comparison view helps you to understand the variances between the two baselines.

Baselines comparison view.

Use the widgets when you compare baselines to view:

Two dedicated widgets for each baseline displaying the EAC.
Third widget displays the total variance between the EAC values of the selected baselines.
Fourth widget displays the top three variances contributing to the overall variance by cost type.

The widgets and the header rows are color-coded to help you identify the selected baselines.

Tip:

Switch between different baselines from the comparison view by selecting the name of a baseline from one of the widgets.

When you compare baselines, you get the list of cost plans with their associated costs types, EAC at full scope, and a breakdown view of actual expenses and planned costs.

By default, the time scale of the breakdown view is set to Month.

Use the Time scale option to view the comparison breakdown view at monthly, quarter, and yearly levels.
Select Time scope to filter fiscal periods, data in the widgets, and the comparison table.

The widgets and the header rows are color-coded to help you identify the selected baselines.

Tip:

Select the name of a baseline from the first or second widget to compare different baselines.

Let's take an example of the comparison view of two baselines: 2023-10-01, Baseline A, and Current Financials, Baseline B.

How actuals, planned, and EAC are compared between two baselines captured at different timestamps

For a selected baseline, based on the creation date, the table shows Actuals values for the past fiscal periods from the created date and Planned values for the current and future fiscal periods.

Consider a planning item scoped from July 2023 to June 2024. Baseline A is created on 2023-10-01. If you compare the Current Financials baseline in December 2023 to the baseline captured in October 2023:

The baseline comparison view show Actuals vs Actuals columns from July 2023 to September 2023.
Planned vs Actuals for October 2023 and November 2023.
Planned vs Planned from December 2023 to June 2024.

Note:

The columns are defined to calculate EAC, which is the sum of Actual costs till the last fiscal period and Planned costs from current to future fiscal periods.

Budget allocation

Portfolio managers can manage and approve the budget for projects. The approved budget helps project managers to plan and meet the expenses to execute work.

Project Workspace financials view for Cost vs. Budget.

Plan and approve the budget for a shorter planning cycle at monthly, quarterly, or yearly level using the lean budgeting and funding feasibility. Lean budgeting helps Portfolio managers to track the value in return for the approved budget and to better plan the budget for future fiscal periods.

Note:

If the budget is allocated monthly, the total budget is rolled up to quarterly and yearly level. Similarly, if the budget is allocated at a quarterly or yearly level, the equal breakdown happens till monthly level.

For more information on how to allocate, approve, and handle budget for projects, see, Manage budget of your planning items in Strategic Planning.

Tip:

In the budget allocation view, Portfolio managers review the EAC to understand the financial projections made by Project managers and use the Copy cost as budget option to allocate the entire planned cost as budget.

Choose the cost type as the attribute to allocate and approve the budget for individual cost types such as labor, non-labor.

Project managers can view the approved budget at the required time scale by switching to the Budget vs planned display mode. As the work progresses and the actuals are captured, you can compare the budget and actual costs using Budget vs planned display mode and reforecast the planned costs where the actuals are exceeding the budget using the inline edit feature at the required time scale.

Product managers can compare the latest cost with the approved budget by Capex or Opex, cost types, and for the required time scale at monthly, quarterly, or yearly level. The comparison view provides insights to Product managers to locate any variance at expense type or cost type, and at which fiscal period. Product manager can leverage this information to request for additional budget from the Portfolio manager.

You can migrate the budget of existing active projects from the Classic UI to Next Experience. Financials in the Next Experience has new budget data model that facilitates to store the budget at a detailed level by monthly breakdowns and cost types. You can migrate the budget for active projects and demands individually or by bulk using the scheduled job.

Note:

The migrated budget is captured in the sn_invst_pln_invst_budget table to enable the lean budgeting for required time scope.

Benefit plans

Monetary benefit plans capture potential benefits accrued while executing a planning item. Non-monetary benefit plans capture the potential non-financial benefits accrued while executing a planning item. You can create and manage monetary benefit plans and non-monetary benefit plans to capture the potential benefits of your planning items.

Instead of switching to and fro from the financials record page to benefit plan tabs, you now have a seamless experience to manage all the cost plans and benefit plans from the Cost and benefits view and can leverage the new financials experience with the side panel and grids for quick forecasting and tracking of monetary benefit plans.

Simple financials

Simple financials gives you the ability to enter the preliminary high-level planned capex, opex, benefit and so on from the Details page without capturing the costs plans from the Cost view. You can update the simple financials values as required until you have the planned and actual costs captured.

Simple financials view in the Details page of Project Workspace.

Using the baseline feature, you can capture these simple financial values in a baseline and compare them against any existing baseline. You can:

Reforecast simple financials and compare the by selecting the Current Financials from the list of baselines.
Capture the planned and actual expenses as the project progresses and compare any financial baseline with simple financials baseline to track the financial performance of the project.