SAFe Team Dashboard
Summarize
Summary of SAFe Team Dashboard
The SAFe Team Dashboard provides ServiceNow customers with comprehensive visual insights into a team's progress on stories over time. It helps track overall team velocity, analyze sprint performance, and plan capacity for upcoming sprints and program increments (PIs). The dashboard also details individual team member contributions and cycle times, which supports effective agile team management and continuous improvement.
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Key Features
- Work Item Progress Tab: Displays reports such as Active Stories by State, Time in State, and Average Cycle Time per State, enabling teams to monitor story statuses and identify bottlenecks.
- Sprint Performance Tab: Includes Velocity History, Velocity by Type, and Sprint Variance reports that provide insights on team velocity trends, workload types, and sprint delivery accuracy over the last 10 sprints.
- Team Members Tab: Lists all team members, facilitating team composition visibility. For upgraded customers, it is recommended to remove duplicate widgets to ensure data accuracy.
- Cycle Time Tab: Features a Story Cycle Time bubble chart that visualizes the duration each story took from in-progress to completion, with the ability to filter by story states and identify outliers for process improvement.
- Program Predictability Tab: Tracks how well the team meets PI objectives by showing business value achieved over multiple PIs, helping teams understand their consistency and alignment with SAFe best practices.
Practical Use for ServiceNow Customers
- Role Support: Primarily designed for SAFe Scrum Masters to monitor and manage team progress on stories and sprint outcomes efficiently.
- Data-Driven Planning: Use velocity and cycle time reports to forecast team capacity and identify potential delays or inefficiencies early.
- Performance Analysis: Leverage sprint variance and program predictability reports to assess delivery accuracy and alignment with PI goals, enabling corrective actions.
- Customization and Upgrades: Customers upgrading from earlier versions can use the Solution Library to access enhanced layout and additional reports for better insights.
Visually analyze how a team is progressing on stories over a given period. Gain insight on the overall velocity of the team and helps you plan the team's capacity for the upcoming sprints and program increments (PIs). In addition, this dashboard provides details of all the team members.
End user and roles
| End user and goal | Required role |
|---|---|
| SAFe scrum master: View how your team is progressing on stories. | safe_scrum_user |
Indicators
- SAFe: Average Story State Duration
Generates data that is displayed in the Average Cycle Time per State report.
- SAFe: Story State Duration
Generates data that is displayed in the Time in State report.
Breakdowns
- SAFe: State
- SAFe: Team
Data visualizations
- Work item progress: Reports of Active Stories by State, Time in State, and Average Cycle Time per State
- Sprint Performance: Reports of Velocity History and Sprint Variance
- Team Members: List of all the members of the teamNote:For existing customers who upgrade to the latest version, the list of the team members appears in both the Work item progress and Team Members tabs but only one of these locations would display the accurate information. You can remove this widget from the Work item progress tab to avoid this issue. For more information on how to remove a widget, see Edit a responsive dashboard.
- Cycle Time: Report of the story cycle for the team.
- Program Predictability: Report of the team's historical performance in meeting the PI objectives.
- Velocity History
- Velocity by Type
- Sprint Variance
- Story Cycle Time
| Title | Type | Description |
|---|---|---|
| Active Stories By State | Bar chart
|
View the total number of stories in each state of a story, for example, testing, work in progress, and testing. |
| Time in State | Stacked bar chart |
View the time in hours that the team spends in each state of a story. |
| Average Cycle Time per State | Line chart  |
View how the work in progress is trending over time and what are the most significant cycle times. |
| Title | Type | Description |
|---|---|---|
|
Velocity History |
Grouped bar chart
|
Gain an insight on the overall velocity of the team for the past 10 sprints. Understand if the team is achieving a stable, predictable velocity, and is meeting the commitments. The Team Velocity History report comprises the following series per sprint that can be hidden or displayed based on your preference:
|
| Velocity by Type |
Stacked bar chart |
Analyze the way your team's velocity changes over time and compare the team's strategic workload with operational or other types of workload. The bar charts have two stacks that show the sum of the story points of the following types of completed stories:
Clicking any bar would take you to its corresponding sprint details. Data displayed in this report is of the past 10 sprints with the earliest sprint on the left. Note:
This report is not available by default. You can add it from Scrum custom charts to your dashboard. For more information, see Edit a responsive dashboard. |
|
Sprint Variance |
Grouped bar chart
|
Analyze the percentage variance of the team compared to the capacity and committed points, for the past 10 sprints. The Team Sprint Variance report comprises the following series per sprint that can be hidden or displayed based on your preference:
|
| Title | Type | Description |
|---|---|---|
| Team Members | List |
View the details of all team members. |
| Title | Type | Description |
|---|---|---|
| Story Cycle Time | Bubble chart
|
Identify the time taken for each story, which the team has worked on, to move from an in-progress state to completion. Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points. You can compare the cycle times of stories with different story points and analyze the trend in the time taken by the team to complete them. Identify the stories that took longer to complete and analyze the reasons so that you can chart an action plan to reduce the team's cycle time in the future. Pointing your cursor over a bubble displays the following details about that story:
From the Story State section toward the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states. If there are too many stories at any area of the chart and the bubbles appear crowded on the report, you can zoom in that particular area for a clearer view. Note:
The stories shown in this chart are the ones that the team has completed in the past 30 days. |
| Title | Type | Description |
|---|---|---|
| Team: Program Predictability | Line chart
|
Track the historical performance of the team on achieving their PI objectives. The series in this report show the performance of the team, and the ART that this team belongs to, over multiple PIs. The horizontal axis shows the completed PIs and the vertical axis shows the range of business value achieved in percentage (%). Each series is the representation of the business value achieved, which is calculated from the planned and actual business values of the PI objectives. For more information, see SAFe PI objectives. From the chart, you can if the team is consistently achieving between 80% and 100% of the set PI objectives, which is the ideal range according to SAFe. The Linear (Team) dotted-line series on the chart provides a linear regression on the business value achieved for the team. This series serves as an indication of how the scores of the business value achieved are trending. Pointing your cursor at a data point on any of the series gives you the numeric value of business value achieved.
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