Properties installed with Collaborative Work Management

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Properties installed with Collaborative Work Management

    The Collaborative Work Management (CWM) properties allow for customization of user interactions and integrations within the ServiceNow platform. These system properties enable enhanced functionality, such as configuring access requests for non-CWM users and integrating additional ServiceNow AI Platform records in CWM Docs. Administrators can manage these settings through the System Properties table.

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    Key Features

    • Request Access Button: Controls visibility of the Request Access button for non-CWM users. Default is hidden; setting it to true raises an event for access requests.
    • Record Mentioning: Configures the ability to mention various ServiceNow records within CWM Docs pages. By default, only CWM tasks are included, but others like Incidents can be added.
    • Additional Assignee Tasks: Displays tasks assigned to users through the Additional Assignee field in My Work, expanding task visibility beyond just the Assigned To field.
    • Import Limit Configuration: Sets the maximum number of items that can be imported to a CWM Board using the Connected Work feature, with a default limit of 100.
    • Agile Features Control: Enables or disables Agile features like Story and Epic creation in CWM Boards, with the default setting allowing these features.
    • Live Presence Indicators: Allows for the display of live presence indicators on Doc pages, indicating user activity in real-time.

    Key Outcomes

    By configuring these properties, ServiceNow customers can enhance collaboration and workflow management within their organizations. The ability to customize access requests, integrate additional records, and control task visibility improves user engagement and task management efficiency in CWM.

    System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.

    These properties are available for Collaborative Work Management.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 1. Properties for Collaborative Work Management
    Property Description
    sn_cwm.request_role_access Property to show or hide the Request Access button for non-CWM users in the workspace.
    By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace.
    • Raising a Service Catalog request.
    • Sending an email.
    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.record_mention_config

    Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace.

    • Type: string
    • Default value: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}]

      By default, this property is configured to include CWM task records.

    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin

    To include any other ServiceNow AI Platform record, update the property.

    For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table.

    The updated Value field would include the configuration for CWM task records and Incident records:
    [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]},
{"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}]
    sn_cwm.include_additional_assignee Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field.

    By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field.

    • Type: true | false
    • Default value: false
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.connect_work_import_limit

    Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature.

    • Type: integer
    • Default value: 100
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_cwm.agile_enabled

    Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_cwm.cwm_admin
    sn_docs.is_live_presence_enabled

    Property to enable live presence indicators of users on a Doc page.

    • Type: true | false
    • Default value: true
    • Location: System Property [sys_properties] table
    • Role needed: sn_docs.docs_admin