List, Gantt, and Kanban views in CWM
Summarize
Summary of List, Gantt, and Kanban views in CWM
ServiceNow Collaborative Work Management (CWM) Boards in the Yokohama release offer three view options—List, Gantt, and Kanban—to help teams manage and visualize work effectively according to their workflow preferences. Users can switch between these views seamlessly without losing data, and each view supports personalization for columns and attributes to fit team needs.
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Key Features
- List view: Displays work items in a grid format, allowing quick inline updates, status review, and assignment of up to 1,000 work items by default.
- Gantt view: Combines a grid and calendar timeline to visualize schedules and adjust timelines dynamically, supporting up to 1,000 work items.
- Kanban view: Organizes work items into customizable columns and rows based on chosen attributes (e.g., State, Assigned to). Supports up to 50 lanes per axis, providing a visual overview of work distribution and status.
- Quick filters: Enable focusing the Kanban board on specific sprints, states, or attributes. Multiple filters can be applied simultaneously, with counters showing active filters. These filters can be saved with board views and templates for recurring use.
- Work item indicators on Kanban cards: Visual cues on cards show associated scrum tasks and linked relationships without opening items. Selecting indicators opens detail panels for scrum tasks or related work items.
- Kanban card layout personalization: Teams can customize cards to display up to five chosen fields. Layout options include Compact (showing only work item names) and Full (displaying all selected fields) for varied context levels.
- Connected work in Kanban: Supports grouping and filtering of connected work items by combining vertical and horizontal lanes (e.g., grouping epics by state or stories by sprint) for enhanced visibility.
- Personalization across views: Users can show, hide, rearrange columns, and apply sorting or filters to tailor the display of data in CWM Boards to their workflows.
Practical Benefits for ServiceNow Customers
This multi-view approach empowers teams to:
- Choose the most effective visualization for their workflow, whether detailed lists, schedule timelines, or visual task boards.
- Quickly update and assign work items inline without navigating away from the board.
- Use filters and lane configurations to focus on relevant work segments such as sprints or task states during standups or reviews.
- Gain at-a-glance insights into task dependencies and scrum task progress directly from Kanban cards.
- Customize board views and cards to surface critical information, improving team collaboration and decision-making.
- Leverage saved filters and templates to maintain consistency across teams and projects.
Switch between List, Gantt, and Kanban views to manage and visualize work on a CWM Board in the way that best fits your team's workflow.
Each CWM Board supports three views: List, Gantt, and Kanban. You can switch between views at any time without losing data, and each view can be personalized to show the columns and attributes most relevant to your team. For more information, see Personalize List, Gantt and Kanban display for CWM Boards.
List view
The List view displays all work items on a Board in a grid format. Use this view to review the status of work items at a glance, update fields inline, or assign items to team members quickly. The List view displays up to 1,000 work items by default.
Gantt view
The Gantt view displays work items in a grid alongside a calendar timeline, making it easy to visualize schedules and reschedule items based on changing priorities. The Gantt view displays up to 1,000 work items by default.
Kanban view
The Kanban view organizes work items into columns and rows based on attributes you choose, such as State and Assigned to. Vertical lanes represent one attribute and horizontal swimlanes represent another, giving teams a visual overview of work distribution and status. Each axis supports up to 50 lanes by default.
- Quick filters
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Use quick filters to focus the Kanban board on a specific sprint, state, or other column attribute. Multiple filters can be active at the same time, and a counter at the top of the board shows the number of active filters. For example, use quick filters for sprint-specific information during daily standups or sprint reviews.
You can save these filters to a Board view of your choice and when you save this Board as a template, these filters get saved in the template.
- Work item indicators on Kanban cards
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Kanban cards display indicators that give teams at-a-glance visibility into scrum tasks and relationships associated with a work item, without opening the item.
- Scrum task indicator: Appears on a story card when the story has one or more scrum tasks. Selecting the indicator opens the right side panel showing the scrum tasks for that story. For more information, see Scrum tasks for stories in CWM.
- Relationship indicator: Appears on a work item card when the item has one or more linked relationships, such as a prerequisite, dependent, or related-to item. Selecting the indicator opens the right side panel showing the related work items and their relationship types. For more information, see Task dependencies and relationships in CWM.
- Kanban card layout options
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Personalize Kanban cards to surface the information most relevant to your team using card layout settings. Select up to five fields to display on each card. Use the Compact layout to show only the work item name for a focused view, or the Full layout to show all selected fields for more context directly on the card.
- Kanban view with Connected work
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If the Board includes Connected work items, you can use vertical and horizontal lane combinations to group and filter them. For example:
- Set the vertical lane to State and the horizontal lane to Task type to view all epics grouped by state, then filter to show only epics.
- Set the vertical lane to Sprint and the horizontal lane to Task type to view connected stories grouped by sprint.