---
sourceDocument: Xanadu Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/telecom-media-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Using agentic workflows in Now Assist for Telecommunications, Media and Technology (TMT)

# Using agentic workflows in Now Assist for Telecommunications, Media and Technology (TMT) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 21, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the TMT AI agent collection to complete tasks autonomously.  
{#using-aiagents-usecases__table_lxk_lck_h2c__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Test and repair telecom service issues | The agentic workflow gets triggered when the service problem case is assigned to the case agent and the state of the case is Open or New. The customer raises a case on the service disruption. The service problem case (SPC) starts with the SPC number. This AI agent is designed to handle the service problem case requests that require troubleshooting, diagnostics, analysis, or resolution for a task (case), whether an identifier or description for the task is given. It's also capable of retrieving relevant context and details related to the task given to them. AI agents perform their tasks to resolve the customer issue. | * Service problem manager AI agent * Customer payment status AI agent * Preliminary troubleshooter AI agent * On-demand service tester AI agent * Service repairer AI agent {#using-aiagents-usecases__ul_vsw_11h_l2c} |
| Analyze risks and recommend solutions | Retrieves applicable risks and proactively suggests solutions with minimal user intervention. | Success risk manager AI agent |
| Monitor engagement health | Monitors the health score trends for all active engagements and triggers risk signals when declined. | * Success trend AI agent * Success health monitor AI agent {#using-aiagents-usecases__ul_xg3_nlt_w2c} |
[Table 1. Available agentic workflows for AI agents for Now Assist for Telecommunications, Media and Technology (TMT)]

{#using-aiagents-usecases__table_lxk_lck_h2c}  
Looking for an AI agent?

* There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).
* To find agents that might not be installed on your instance, visit the [AI Agent Marketplace](https://store.servicenow.com/store/ai-marketplace) on the ServiceNow Store.
{#using-aiagents-usecases__ul_fjk_5cd_4gc}  
Important:  
By default, all use case and AI agent records are read only.To run the use case autonomously, activate the trigger. If you prefer to invoke it manually, activating the trigger isn't necessary.

To configure AI Agent Studio, see [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) and [Configuring Now Assist
AI agents](https://www.servicenow.com/docs/access?context=configuring-ai-agents&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).

To install AI Agent Studio, see [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) and [Install Now Assist
AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).

To view all the available AI agents, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).