---
sourceDocument: Xanadu Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/telecom-media-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Using Now Assist for Telecommunications, Media and Technology (TMT)

# Using Now Assist for Telecommunications, Media and Technology (TMT) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have an agent role, you can summarize the service problem case details, generate the case resolution notes, and summarize the tests with the Now Assist for TMT application.

Summarize the service problem case details to understand the case context quicker, update the summary to include the latest case developments, and post it to the service problem case work notes. These summaries are useful for
long-running or complex service problem cases that include multiple conversations between agents and customers.

Generate the service problem case resolution notes to help wrap up the cases faster. When you're ready to propose a solution to a customer, this feature can generate resolution notes and add them to the Service Problem Case form. The
resolution notes also provide the context about the service problem case resolution to other agents who might encounter similar issues.

Summarize the tests that executed by the agent to diagnose the service problem case to understand the problem and its possible solution. These summaries are useful for long-running or complex service problem cases that include
multiple test runs.
* **[Summarize a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)](https://servicenow-prod.fluidtopics.net/4YVh8U0zeyb9heF7uf3maA)**   
  Generate a summary from the fields that you selected on the service problem case record. Quickly understand the case context by using the service problem case summarization skill in the Now Assist for TMT application.
* **[Generate the resolution notes for a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)](https://servicenow-prod.fluidtopics.net/1RrETW~79NPyOQpj5hKXOg)**   
  Generate the resolution notes for a service problem case by using the resolution notes generation skill in the Now Assist for TMT application.
* **[Summarize test for a service problem case using Now Assist for Telecommunications, Media and Technology (TMT)](https://servicenow-prod.fluidtopics.net/MMtJwtc9x2Wvxhunq7w38A)**   
  Generate the test run summary for a service problem case record to quickly understand the context of test outcomes and the root cause of the problem.
* **[Request the generative AI capabilities in TMT using the Now Assist panel](https://servicenow-prod.fluidtopics.net/8hZ00BmCQIOaMdKY3TF1Wg)**   
  Request the contextual generative AI capabilities by using the conversational interface in the Now Assist panel. These capabilities include service problem case summary or resolution notes in the TMT application.