If you have an agent role, you can summarize the service problem case details, generate the case resolution notes, and summarize the tests with the Now Assist for TMT application.

Summarize the service problem case details to understand the case context quicker, update the summary to include the latest case developments, and post it to the service problem case work notes. These summaries are useful for long-running or complex service problem cases that include multiple conversations between agents and customers.

Generate the service problem case resolution notes to help wrap up the cases faster. When you're ready to propose a solution to a customer, this feature can generate resolution notes and add them to the Service Problem Case form. The resolution notes also provide the context about the service problem case resolution to other agents who might encounter similar issues.

Summarize the tests that executed by the agent to diagnose the service problem case to understand the problem and its possible solution. These summaries are useful for long-running or complex service problem cases that include multiple test runs.