Skill inputs for Now Assist for Telecommunications, Media and Technology (TMT)

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use inputs for each skill to configure how and when a skill is used.

    Overview of service problem case

    Depending on the selected skill, you can configure inputs. These settings determine how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a service problem case summary, resolution notes summary, and test summary.

    Service problem case summarization skill

    The service problem case summarization skill includes the inputs that identify the table and fields that are used when a service problem case summary is generated.

    In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.

    Table 1. Inputs for the service problem case summarization skill
    Input Description
    Input table Service Problem Case [sn_sprb_mgmt_case]
    Input fields
    • Description
    • Short description
    • Work notes
    • Additional comments

    Resolution notes generation skill

    The resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for a service problem case.

    In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.

    Table 2. Inputs for the resolution notes generation skill
    Input Description
    Input table Service Problem Case [sn_sprb_mgmt_case]
    Input fields
    • Description
    • Short description
    • Work notes
    • Additional comments

    Test summarization skill

    For the test summarization skill includes the inputs that identify the table and fields that are used when a test summary is generated.

    The following table lists the inputs that you can configure for the test summarization skill of the Service Problem Case feature.

    Table 3. Inputs for test summarization skill
    Input Description
    Input table Test Run [sn_st_mgmt_test]
    Input field Name
    Table 4. Related input for test summarization skill
    Input Description
    Input table Test Measure [sn_st_mgmt_test_measure]
    Input field
    • Metric name
    • Metric description
    • Value
    • Rule violation