---
sourceDocument: Xanadu Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/telecom-media-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Request the generative AI capabilities in TMT using the Now Assist panel

# Request the generative AI capabilities in TMT using the Now Assist panel {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request the contextual generative AI capabilities by using the conversational interface in the Now Assist panel. These capabilities include service problem case summary or resolution notes in the TMT application.

## Before you begin

Make sure that Next Experience is enabled in the instance. For more information, see [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

Role required: sn_customerservice_agent, sn_customerservice.consumer_agent

## About this task

You can use the Now Assist panel in CSM/FSM Configurable Workspace to request a service problem case summary and generate service problem case resolution notes.

For more information about the Now Assist panel, see [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US). For information about activating the Now Assist panel, see [Turn on the Now Assist panel](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Log in to an instance where the Now Assist for TMT application is installed.
2. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsService Problem CaseAll.
3. Open a service problem case.
4. From the header menu, select the Now Assist icon (![Now assist icon.]()) and request the generative AI capabilities in TMT for a service problem case.
5. Select the relevant generative AI capability from the Now Assist panel.
   * To summarize the service problem case, select Summarize a record.
   * To generate the service problem case resolution notes, select Generate resolution notes.
   {#request-genai-in-tmt__choices_pbc_bd3_dcc}
{#request-genai-in-tmt__steps_qgr_j2q_5bc}

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