---
sourceDocument: Xanadu Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/telecom-media-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Customer success agentic workflows

# Customer success agentic workflows {#ariaid-title1}

* Release version: Xanadu
* 
* Updated April 23, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The customer success health and risk agentic workflows are used to collect health data, monitor the health score, analyze risks, and provide potential solutions.  
The customer success health and risk agentic workflows do the following:

* Collect health metric information for engagements.
* Analyze the metric data and identify trends (improving, declining, or flat).
* Create risk signals or risk occurrences if a declining trend is identified.
* Retrieve potential solutions and notify customer success manager of any unaddressed risk signals.
* Summarize results based on inputs provided by the customer success manager.
{#now-assist-tmt-health-risk__ul_gzr_3gr_cfc}  
* For more details on collecting health metrics and identifying trends, see [Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection monitor engagement health agentic workflow](https://servicenow-prod.fluidtopics.net/9n6zM7IlJiot0a8butclEg "Use the Monitor engagement health agentic workflow to monitor the health score of engagements and their associated metric data trends, and generate risk signals when a decline is detected.").
* For more details on analyzing risks and recommending solutions, see [Now Assist for Telecommunications, Media and Technology (TMT) AI agent collection analyze risks and recommend solutions agentic workflow](https://servicenow-prod.fluidtopics.net/_aHg8t7DmF47AcWAgl1iig "Use the Analyze risk and recommend solutions agentic workflow to monitor and mitigate risks in customer engagements with minimal user intervention.").
{#now-assist-tmt-health-risk__ul_vvk_23r_cfc}