Legacy: Update your status
In legacy chat, your status lets other users know whether you are available to chat.
Before you begin
Role required: agent
About this task
Your status lets other users know whether you are available to chat. Your current status is indicated by the color of the icon in the upper right of your favorites list, beside your name. View the status of other users in your favorites list.
To change your status:
Procedure
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Select a status (see table).
Figure 1. Change status Table 1. Change status Status Description Appears to others Online Indicates that you are available to chat. Green icon:
Figure 2. Chat available Away Indicates that you are not available because you are away. Red icon:
Figure 3. Chat away Away with a message Indicates that you are not available and gives a reason:- In a meeting
- On the phone
- Out to lunch
You cannot create a custom message from the chat desktop.
Red icon and message:
Figure 4. Chat away msg Invisible Indicates that you are not available. You can send and receive messages when your status is Invisible. You appear as Offline to other users. Black icon:
Figure 5. Chat offline Offline Indicates that you are not available. You cannot send or receive messages when your status is Offline. Users that are not logged in appear as Offline. Black icon:
Figure 6. Chat offline