CSDM Data Foundations dashboard

Release version: Washingtondc

Updated June 3, 2024

2 minutes to read

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Summary of CSDM Data Foundations Dashboard

The CSDM Data Foundations dashboard provides a centralized view of key CSDM indicators, enabling ServiceNow customers to maximize the effectiveness of their AI Platform products. It allows users to track the maturity of their CSDM implementation across different stages: Foundation, Crawl, Walk, Run, and Fly.

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Accessing the Dashboard

Customers can access the dashboard through the following methods:

Navigate to All > Configuration and select CSDM Data Foundations Dashboard.
In CMDB Workspace, go to Workspaces > CMDB Workspace, select Management, and then choose CSDM Data Foundations Dashboard from the Optimize section.
Select the change dashboard icon to toggle between the CSDM and CMDB dashboards.

Dashboard Tabs and Stages

The dashboard is organized into tabs that correspond to the stages of CSDM implementation:

Foundation: Base data tables necessary for ServiceNow products and CMDB data.
Crawl: Focuses on base-system CMDB tables related to IT Service Management (ITSM).
Walk: Involves identifying and populating network infrastructure configuration items (CIs) and applications.
Run: Establishes relationships between technologies and business services.
Fly: Represents the completion of the CSDM implementation process.

Managing Performance of Data Collection

The dashboard tracks three key CSDM metrics related to application services and business application relationships. To maintain performance, data collection may be paused when a specified threshold of non-compliant CIs is reached. For more details on managing data collection effectively, refer to the relevant management guidelines.

Related Concepts

Customers are encouraged to monitor system foundations using the CSDM and CMDB Data Foundations Dashboards, and to configure the CSDM Data Foundations dashboard as necessary to align with their organizational needs.

The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.

Access the dashboard

Use either of the following methods to open the dashboard:

Navigate to All > Configuration, and then select CSDM Data Foundations Dashboard.

In CMDB Workspace, navigate to Workspaces > CMDB Workspace.
Select Management in the CMDB Workspace menu bar.
Select CSDM Data Foundations Dashboard in the Optimize section of the Management tools.

Select the change dashboard icon ( Change dashboard. ) to toggle between the CSDM and CMDB dashboards.

Example

The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). A label on each report identifies the metric being displayed.

In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to application services. With this knowledge, Service owners can add the relationships to ensure that customer service agents get complete information on the upstream impacts of applications that are down.

Run tab on the Data Foundations dashboard.

Tabs on the dashboard

The Foundation domain involves tables that contain base data that is referenced from or to objects in the other CSDM domains. Foundation data is required before you can use ServiceNow products or add data to the CMDB. See 'Foundation' stage reports on the CSDM Data Foundations dashboard.
In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM). See 'Crawl' stage reports on the CSDM Data Foundations dashboard.
In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support. See 'Walk' stage reports on the CSDM Data Foundations dashboard.
In the Run stage, you set up the relationship between a technology and the business that sells and/or consumes the technology. See 'Run' stage reports on the CSDM Data Foundations dashboard.
When you reach the Fly stage, you've accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process. See 'Fly' stage reports on the CSDM Data Foundations dashboard.

Managing performance of data collection

The system runs scheduled jobs that collect data for three CSDM metrics:

App services that are missing a business app relationship
Business apps that are missing an app service relationship
App services where the relationship to business apps is not Consumed by

To ensure optimum performance, the system stops collecting data for some metrics when a specified number of non-compliant CIs is discovered. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.