Finding configuration settings from earlier releases in Conversational Interfaces console

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • If you upgraded from a previous release, you will find that configuration settings and forms for Virtual Agent and Agent Chat can be accessed from the Conversational Interfaces console page.

    Use the following table to find where Virtual Agent and Agent Chat configuration forms and settings used in previous releases are located in the Conversational Interfaces console and Chat Settings.

    For example, the former Chat Setup form is now Agent Chat Settings, which you can access from the Set up Agent Chat card in Conversational Interfaces console (navigate to All > Conversational Interfaces > Home) or through the Chat Settings tab on the Home page.

    Table 1. Configuration forms and settings for Virtual Agent and Agent Chat
    Configuration form or setting in previous release Conversational Interfaces console action card Chat Settings
    Chat client

    Branding and Chat menu

    [Conversational Interfaces > Branding and Chat Menu]

    		 Edit your bot's look and feel

    Branding in General Settings

    [All > Conversational Interfaces > Settings]

    Messaging Apps Integration for Microsoft Teams, Slack, and Workplace from Facebook

    [Conversational Interfaces > Messaging Apps Integration] - Still available in application navigator under Conversational Interfaces

    		 Add your bot to other channels

    Channels in General Settings

    [All > Conversational Interfaces > Settings]

    Chat Setup

    [Conversational Interfaces > Chat Setup]

    		 Set up Agent Chat

    • Agent Chat settings

      [All > Conversational Interfaces > Settings > Agent Chat]

    • Enable notifications moved to Virtual Agent settings

      [All > > Conversational Interfaces > Settings > Virtual Agent]
    Context related list in Chat Setup

    [Conversational Interfaces > Chat Setup]

    		 No card

    Context variables in General Settings

    [All > Conversational Interfaces > Settings]

    System Messages related list in Chat Setup

    [Conversational Interfaces > Chat Setup]

    		 No card

    System messages in General Settings

    [All > Conversational Interfaces > Settings]

    URL Navigation related list in Chat Setup

    [Conversational Interfaces > Chat Setup]

    		 No card

    URL navigation in General Settings

    [All > Conversational Interfaces > Settings]
    Conversation routing

    Pre-chat Survey

    [Conversational Interfaces > Pre-Chat Survey]]

    		 No card

    Pre-chat surveys in General Settings

    [All > Conversational Interfaces > Settings]

    Context Topic intent

    [Conversational Interfaces > Context Topic Intent]

    		 No card

    Topic context intent in General Settings

    [All > Conversational Interfaces > Settings]
    Virtual Agent

    Topic Recommendations

    [Conversational Interfaces > Virtual Agent > Topic Recommendations] - Option still available in application navigator under Conversational Interfaces

    		 Get recommended topics

    Topic Recommendations in Virtual Agent settings

    [All > Conversational Interfaces > Settings > Virtual Agent]

    Recommendation Settings

    [Conversational Interfaces > Virtual Agent > Recommendation Settings]]- Option still available in application navigator under Conversational Interfaces

    		 No card

    Topic Recommendations in Virtual Agent settings

    [All > Conversational Interfaces > Settings > Virtual Agent]

    NLU settings tab in General Settings

    [Conversational Interfaces > Virtual Agent > General Settings]

    		 Set up NLU

    Natural Language Understanding in Virtual Agent settings

    [All > Conversational Interfaces > Settings > Virtual Agent]

    Incident Auto-Resolution

    [Conversational Interfaces > Incident Auto-Resolution >
    • Setup
    • Configuration
    • Simulation]
    Options are still available in application navigator under Conversational Interfaces
    		 Set up Auto Resolution

    Issue Auto Resolution (IAR) in Virtual Agent settings

    [All > Conversational Interfaces > Settings > Virtual Agent]

    Deflection Settings tab in General Settings

    [Conversational Interfaces > Virtual Agent > General Settings]

    		 No card

    Deflection Metrics in Virtual Agent settings

    [All > Conversational Interfaces > Settings > Virtual Agent]

    Custom Greetings and Setup

    [Conversational Interfaces > Virtual Agent > Custom Greetings and Setup]

    		 Choose how your bot greets users

    Custom greetings and setup in Virtual Agent settings

    [All > Conversational Interfaces > Settings > Virtual Agent]
    Metrics

    Conversational Analytics

    [Conversational Interfaces > Conversational Analytics >
    • Virtual Agent Dashboard
    • Event Configuration
    • Formula Override]
    Options are still available in application navigator under Conversational Interfaces
    		 Collect interaction metrics No setting