Capturing information from a user in a LINE chat conversation

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Capturing information from a user in a LINE chat conversation

    The Virtual Agent Designer enables the capture of user information during LINE chat conversations through various input controls. This tool allows you to create and manage conversation topics for effective interactions with users. Users must provide consent to receive notifications, and administrators can set options for subscription management.

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    Key Features

    • User Notification Consent: Users must opt-in by either typing "Notification" in the LINE chat or responding to a bot prompt to subscribe or unsubscribe.
    • User Input Controls: The application supports various input types, including:
      • Text: Users can enter up to 5000 characters.
      • Static Choice: Users select from a predefined list with a maximum of 20 characters per label and can view 13 quick replies at a time.
      • Boolean: Users can respond with Yes or No.
      • File Picker: Users can upload files (JPG, PNG, BMP, MP4) with size limits (10 MB for images and 200 MB for videos).
      • Date Time: Users can select specific dates and times.
      • Carousel: Users can choose from a carousel of items, with character limits on titles and text, and pagination for more than 10 images.
    • Bot Responses: The application supports multiple bot response formats, including text, images, links, web UI image cards, and tables.

    Key Outcomes

    By utilizing the Virtual Agent Designer for LINE, customers can enhance user engagement, streamline information collection, and provide tailored responses in real time. Proper configuration of user input controls and bot responses ensures efficient communication and improves overall user experience.

    Use the collection of input controls provided by the Virtual Agent Designer to prompt and capture information from the user in a LINE chat conversation.

    Virtual Agent Designer is a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user. For more information, see Using Virtual Agent Designer.

    User notification consent

    Users must opt in to receive notifications. No notifications can be delivered until the user grants consent.

    There are two ways for users to grant consent to receive notifications:
    • The user can enter Notification into the LINE chat with your business. The user gets a bot response with the option to subscribe or unsubscribe from receiving notifications for your business on LINE.
    • As an administrator, you can set up the option for users to subscribe or unsubscribe from notifications from your portal. See Configure system settings for more information.

    User input controls

    The Conversational Integration with LINE application supports the following user input controls in Virtual Agent Designer.

    Table 1. Supported user input controls
    User input control Description
    Text User enters a plain text string in the conversation.

    The maximum character limit is 5000 characters.
    Static Choice User selects an item from a predefined list.

    In a quick reply, the label has the maximum character limit of 20 characters. At a time, a user can view only 13 quick replies. If there are more than 13 quick replies, the pagination format is used to view more options. The default value of the maximum number of replies for a page is set in the sn_va_line.max.picker.choices system property. The property is located in the System Property [sys_properties] table.
    Boolean User enters a Boolean response to the bot. For example, the user can reply Yes or No in a chat conversation.
    File Picker User sends a file to the bot.
    The supported file types are JPG, PNG, BMP, and MP4. Files have a maximum size limit based on file type:
    • For images, the maximum size limit is 10 MB.
    • For videos, the maximum size limit is 200 MB.
    Date Time User selects a calendar date, time (hours and minutes), or both.
    Carousel User selects a single item from the carousel.

    In a carousel, the title for an image has a maximum limit of 40 characters and the text for the image has a maximum character limit of 60 characters. At a time, a user can view only 10 images. If there are more than 10 images, the pagination format is used to view more options. The default value of the maximum number of images in the carousel for a page is set in the sn_va_line.max.carousel.cards system property. The property is located in the System Property [sys_properties] table.

    For more information about configuring user input controls, see Virtual Agent Designer user input controls.

    The Conversational Integration with LINE application supports the following bot responses in Virtual Agent Designer.

    Table 2. Supported bot responses
    Bot response Description
    Text Bot sends a plain text string to the user.
    Image Bot sends an image to the user.
    Link Bot sends a web link to the user.
    Web UI image card output Bot sends content from a record in a compact format, including an image with text.
    Table Bot response is displayed as a table.

    For more information about configuring bot responses, see Virtual Agent Designer bot responses.