Legacy: Chat use
Legacy chat allows you to interact and collaborate through real-time instant messages with other users in an instance.
Use legacy chat to:
- Initiate or participate in chat conversations with one or multiple users.
- Initiate or participate in chat conversations that are attached to task records (such as an incident).
- See when other users are available to chat.
To open the chat desktop, navigate to .
Note:
Service desk staff may also provide live support to other users via help desk
chat.