Quick start tests for Skills Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Quick Start Tests for Skills Management

    This document provides a set of quick start tests for validating the functionality of Skills Management in ServiceNow after making configuration changes, such as upgrades or application development. It is essential to activate the Skills Management plugin (com.snc.skillsmanagement) before executing these tests.

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    Key Features

    • User Skill Level Inheritance: Confirms that the highest skill level is assigned to a user who belongs to multiple groups with varying skill levels.
    • Add Skills to Lowest Level Category: Validates the ability to add skills to the lowest level category.
    • Create Child Category: Ensures a lower-level category can be created under a parent category without enabling the Add skills flag.
    • Create Skill Category: Tests the creation of a new skill category via the skill category form.
    • Create Skill Level Type and Levels: Verifies the definition of skill level types and their corresponding levels.
    • Skill Level Inheritance: Checks that skill levels can be inherited from groups to users, ensuring the appropriate fields reflect this inheritance.
    • Create Skills via Manage IT Skills UI: Assesses the ability to create skills through the Manage IT Skills user interface.
    • Add Skills and Levels to Users: Confirms that skills and their levels can be assigned to users in the Manage IT Skills UI.
    • Select and Add Users to Skills: Validates the process of selecting a skill and adding users to it in the Manage IT Skills UI, including scenarios where skills lack levels.

    Key Outcomes

    By utilizing these quick start tests, ServiceNow customers can ensure that their Skills Management configuration remains functional after updates or changes. This validation process helps maintain the reliability of skill assignments and categorizations critical for effective resource management within the organization.

    Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

    Table 1. Skills Management test suite
    Test Description Release version
    Skills MGMT: User skill level inheritance when user is part of multiple groups Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. New York
    Skills MGMT: Add skills to lowest level category Verify that skills can be added to the lowest level category. New York
    Skills MGMT: Create a child category under a parent category Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. New York
    Skills MGMT: Create a skill category Verify that a skill category can be created on the skill category form. New York
    Skills MGMT: Create skill level type and skill levels Define the skill level type and different skill levels for the type. New York
    Skill MGMT: Skill level inheritance from group to user Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. New York
    Skills MGMT: Create a skill from Manage IT Skills user interface. Verify that you can create a skill from the Manage IT Skills user interface. Orlando
    Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. Orlando
    Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface. Orlando