Legacy chat administration Users with the chat_admin role can administer various aspects of legacy chat. Define chat room access rightsControl the access rights for creating a chat room so that not all users can create a chat room.Change chat room message read accessIn legacy chat, you can associate a chat room with a record, such as an incident, and add the chat messages to a Chat Activity journal field on the form.View a legacy chat message as a journal fieldYou can view all chat messages in one place by viewing them as a journal field.Chat actionsChat actions are additional items that appear in the chat window menu (requires the Chat plugin). Administrators and users with the chat_admin role can define chat actions.Related conceptsLegacy: Chat useLegacy: Help desk chatRelated tasksLegacy: Get started with ChatRelated referenceLegacy: Installed with Chat
Legacy chat administration Users with the chat_admin role can administer various aspects of legacy chat. Define chat room access rightsControl the access rights for creating a chat room so that not all users can create a chat room.Change chat room message read accessIn legacy chat, you can associate a chat room with a record, such as an incident, and add the chat messages to a Chat Activity journal field on the form.View a legacy chat message as a journal fieldYou can view all chat messages in one place by viewing them as a journal field.Chat actionsChat actions are additional items that appear in the chat window menu (requires the Chat plugin). Administrators and users with the chat_admin role can define chat actions.Related conceptsLegacy: Chat useLegacy: Help desk chatRelated tasksLegacy: Get started with ChatRelated referenceLegacy: Installed with Chat