Show related items for a CI in a map

  • Release version: Washingtondc
  • Updated February 13, 2024
  • 1 minute to read

    • Open the Related Items module in Unified Map to show all related items such as active incidents or active problems, for a CI that's on the map.

    Before you begin

    Role required: See general role requirements for Unified Map

    Procedure

    1. Navigate to Workspaces > CMDB Workspace.
    2. In the Quick links section in the Home view, select Unified Map.
    3. In the Search bar, search for a CI to be set as the home node for the map and then select the CI on the map.
    4. Select Related items (Related Items icon.) in the contextual side panel to access the Related items module.
      Related items are grouped by category. The categories that appear are based on the Related Items options and badges show the number of related items of the respective category, for a selected CI (or for all CIs if no CI is selected).

    What to do next

    • Select another CI on the map to show related items for, or select an empty space on the map so that no CI is selected, to show all related items for any of the CIs on the map.
    • Select Related items user preferences (Related Items user preference icon.) in the Related items pane, to set the related item categories that you want to see in the Related items pane.
    • Select a related item category (the category must contain least one item) to drill down to the individual related item cards and see key details for each related item.
    • In a related item card:
      • Select the related item link to drill down to the actual related item record.
      • Open the filter panel to set a sorting category and order for the cards.

      Some details, such as Priority and Risk, are color-coded to highlight certain values. Color-codes use the default ServiceNow platform color code settings.