Exploring Feedback application in Strategic Planning
Summarize
Summary of Exploring Feedback application in Strategic Planning
The Feedback application is designed to effectively gather, manage, and evaluate feedback and product ideas from various sources, including emails, social media, chats, meetings, and the Idea portal. This tool helps align customer feedback with your product roadmap, enabling informed decision-making regarding product development and enhancements.
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Key Features
- Feedback Collection: Gather user feedback to drive data-driven decisions about product improvements and strategies.
- Linking and Associating: Create and link feedback or product ideas to planning and non-planning items for comprehensive evaluation.
- Integration with Idea Portal: Import ideas directly from the Idea portal into the Feedback application.
- Outlook Integration: Submit feedback directly from Microsoft Outlook without interrupting your workflow.
- Document Management: Collect and manage related documents and resources linked to product ideas.
- Custom Configuration: Configure non-planning items and filters for tailored feedback management and reporting.
- Feedback Summarization: Utilize Now Assist for SPM to generate concise summaries of customer feedback.
Key Outcomes
By utilizing the Feedback application, ServiceNow customers can expect to:
- Enhance product development through informed decisions based on comprehensive feedback analysis.
- Streamline the management of feedback and product ideas by associating them with relevant planning objectives.
- Improve collaboration and communication by integrating feedback processes with existing tools like Microsoft Outlook.
- Ensure that all feedback is tracked and evaluated effectively, leading to better alignment with business goals.
Learn how to manage feedback and product ideas and make informed decisions in the Feedback application.
Feedback overview
The Feedback application is designed to collect, manage, and evaluate feedback and product ideas. Feedback is received from various sources such as emails, social media, chats, meetings, and the Idea portal. With Feedback, you can analyze feedback on your product, link feedback to a product idea. You can associate feedback or a product idea directly to a planning or non-planning item. This application aligns customer feedback with the product roadmap, identify trends and statistics, and track the progress of feedback implementation.
Feedback benefits
- Gather feedback from users and make data-driven decisions about product development, improvements, and future strategies.
- Create feedback or product ideas and link them with a feedback or product idea or planning or non-planning items.
- Import ideas from the Idea portal to Feedback.
- Configure Microsoft Outlook add-ins to submit feedback directly from your Outlook account.
- Configure an email account in your instance so that sending emails to this configured email address creates a feedback record.
| Benefit | Feature | Role |
|---|---|---|
| Capture and evaluate feedback from multiple sources to make informed decisions on your product. | Create Feedback in Strategic Planning | pf_user |
| Create and prioritize product ideas that can be implemented. | Create Product idea in Strategic Planning | pf_user |
| Manage your feedback by associating it with one or multiple product ideas that can be evaluated, prioritized, and worked on. | Associate feedback with a product idea | pf_user |
| Link your feedback or product idea to a planning or non-planning item to address concerns. | Associate a feedback or product idea with a planning item and Associate a feedback or a product idea record with a non-planning item | pf_user |
| Associate and manage goals associated with product ideas. | Associate a product idea with a goal | pf_user and goal_user |
| Collect and manage documents, files, or resources associated with product ideas. | Docs in Product Feedback | pf_user |
| Import ideas from the Idea portal to Feedback. | Integrate the Idea portal with Feedback application | sn_align_core.apw_admin |
| Create or submit feedback from the Microsoft Outlook directly without disturbing the workflow. | Submit feedback from Microsoft Outlook | pf_user |
| Configure the non-planning items that you want to link with the feedback or product idea without having to switch between related items. | Configure non-planning items for feedback or product ideas records | admin |
| Configure filters for feedback or product idea overview page to get information based on your preference. | Filter configuration | admin |
| Generate concise and informative summary of customer feedback using Now Assist for SPM. | Summarize the feedback by using Now Assist for Strategic Portfolio Management (SPM) | pf_user |