IT shared services are business services that are IT related but are still shared and used across your organization.

Examples of IT shared services are user services like a help desk and voice network services like a call center. You can create business services for your organization and put them into broader, customizable categories like IT operations or security and compliance.

By default, the hierarchy of segments includes a segment for IT shared services. When expenses are associated with IT shared services, they roll up to business services by default. This allows you to allocate expenses to any IT shared service and see the effects of the expenses on business services and, ultimately, the business units that comprise your organization.

For a list of seeded IT shared services, see Prescriptive cost models for shared services and business applications.