Roles installed with PPM Standard (Project Portfolio Management)

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Roles installed with PPM Standard

    The activation of the PPM Standard plugin introduces various roles essential for managing projects, demands, programs, portfolios, and resources effectively within ServiceNow's Project Portfolio Management suite. These roles are categorized based on their respective focus areas, allowing users to perform specific functions aligned with their responsibilities.Key FeaturesProject Portfolio Suite Roles:Roles like Portfolio Manager and PPS Admin provide comprehensive access to portfolios, project configurations, and financial management settings.Demand Management Roles:Roles such as Demand Manager and Demand User facilitate access to all modules of the Demand Management application, enabling efficient demand processing.Project Management Roles:The Project Manager role includes configuration access to project management features and timecard approval rights.Program Management Roles:Program Managers can access and manage all programs within the suite.Resource Management Roles:Resource Managers can allocate resources, create skills, and manage resource plans effectively.Innovation Management Roles:Roles like Idea Admin and Idea Manager allow for the creation and management of ideas and their associated tasks.Time Card Management Roles:Time Card Admins and Users can manage and approve time cards, streamlining time tracking processes.Rate Model Roles:These roles manage rate models, providing essential access for configuration and administration of rate lines.Key OutcomesBy understanding and utilizing these roles, ServiceNow customers can enhance their operational efficiency in project and resource management, ensure accountability in demand and time tracking, and effectively manage portfolios and programs. This structured role allocation promotes clarity in responsibilities and optimizes collaboration within teams.

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    Roles are added with activation of PPM Standard plugin.

    Project Portfolio Suite roles

    Project Portfolio Suite adds the following roles.
    Role title [name] Description Contains roles
    Portfolio manager

    [it_portfolio_manager]

    Has access to all portfolios. Has the same access permissions as a project user and a demand user. Also has budget owner role is added as part of Financial Management.
    • it_demand_user
    • it_project_manager
    • it_project_user
    • portfolio_manager
    • it_demand_manager
    • it_project_portfolio_user
    PPS admin

    [it_pps_admin]

    Can view and modify the preferences, configurations, and settings for projects, demands, programs, portfolios, resources, time cards, agile development, and timeline visualization.
    • it_program_manager
    • it_portfolio_manager
    • it_project_manager
    • it_demand_manager
    • pps_admin
    • timeline_admin
    • rate_model_admin

    Demand management roles

    Demand management adds the following roles.
    Role title [name] Description Contains roles
    Demand manager

    [it_demand_manager]

    Can access all the modules of the Demand Management application.
    • it_project_user
    • resource_user
    • timeline_user
    • demand_manager
    • it_demand_user
    • rate_model_user
    Demand user

    [it_demand_user]

    Can access the Demand and Stakeholders modules of the Demand Management application.
    • demand_user
    • pps_resource

    Project management roles

    Project management adds the following roles.
    Role title [name] Description Contains roles
    Portfolio user

    [it_project_portfolio_user]

    User who can view IT Portfolio Project records. project_portfolio_user
    Project user

    [it_project_user]

    Can only view Project form fields. Can modify additional fields on the Project Task form, such as Time constraint and State.
    • it_project_portfolio_user
    • project_user
    Project manager

    [it_project_manager]

    Has configuration access right to all Project Management application features and functionality.
    • resource_user
    • it_demand_manager
    • it_project_user
    • project_manager

      The project_manager role also contains the timecard_approver role.

    • timeline_user
    • rate_model_user

    Program management roles

    Program management adds the following roles.
    Role title [name] Description Contains roles
    Program manager

    [it_program_manager]

    Program managers have access to all programs.
    • resource_user
    • it_project user
    • program_manager
    • it_demand_user

    Resource management roles

    Resource management adds the following roles.
    Role title [name] Description Contains roles
    Resource manager

    [resource_manager]

    Users with this role can:
    • Review resource plans, confirm, and allocate resources to tasks.
    • Create skills and view them in the User Skills list.
    • Read schedules.
    • Create a group of type pps_resource.
    • Add users to or remove them from any groups.
    • Update group name, group email, parent, description, manager, average daily FTE hours/hours per person day, and hourly rate.
    • resource_user
    • timecard_approver
    • skill_admin
    • rate_model_user
    Resource user

    [resource_user]

    Users with this role can create resource plans and request resources. Project managers are typically given this role. Resource users cannot make changes to plans in the Confirmed or Allocated state.

    None

    PPS resource

    [pps_resource]

    Only users with the PPS Resource role are considered for resource planning, and only users or groups with the PPS resource role appear in resource plans.

    None

    Innovation management roles

    Innovation Management adds the following roles:
    Role title [name] Description Contains roles
    Idea admin

    [idea_admin]

    • Creates idea module.
    • Defines idea categories.
    • Configures mapping of idea categories with idea module.
    • Manages ideas and creates tasks such as story, epic, feature, project, or demand from an idea.
    idea_manager
    Idea manager

    [idea_manager]

    Manages ideas and creates tasks such as project or demand from an idea. None
    Idea manager professional

    [idea_manager_professional]

    Manages ideas and creates tasks such as story, epic, feature, project, or demand from an idea. None

    Time card management roles

    Time card management adds the following roles.
    Role title [name] Description Contains roles
    Time card admin

    [timecard_admin]

    Has write access to all time cards.
    • timecard_user
    • timecard_approver
    Time card approver

    [timecard_approver]

    Approves or rejects time cards for time card users. timecard_user
    Time card user

    [timecard_user]

    Creates time cards for self. None

    Rate model roles

    Role title [name] Description Contains roles
    Rate model admin

    [it_rate_model_admin]

    Manages rate models and rate lines. Has all privileges within rate model, including configuring attributes, export and import of rate lines, and administration.
    • rate_model_user
    • import_set_loader
    • import_transformer
    • import_admin
    Rate model user

    [rate_model_user]

    View rate model and rate lines. None