Exploring Now Assist for SPM

  • Release version: Washingtondc
  • Updated September 12, 2023
  • 1 minute to read

    • Generative AI skills for SPM help your product managers quickly generate a short summary from product feedback or demand managers to submit a demand request without searching for the right catalog item. Save time and reduce the need for manual tasks to improve efficiency.

    Now Assist for SPM Overview

    The Now Assist for SPM application includes the skills and features of generative AI that enable product managers to generate a summary from customer's feedback and get feedback insights. The following generative AI capability is available for project managers:
    • The feedback summary enables product managers to understand the feedback context.
    • Now Assist can generate a summary from the feedback only if the feedback has at least 60 words in the fields that are used for the input data. The 60-word minimum optimizes the experience by ensuring that there’s enough information to make a summary.

    Skill

    The Now Assist for SPM application includes generative AI skills and features that enable product managers to quickly grasp the essence of customer opinions without having to read through every detail.

    Feedback summarization
    Provides the managers with a concise and informative summary of the lengthy customer feedback comments.

    Now Assist generated feedback summary in the Now Assist for Strategic Portfolio Management (SPM).

    Conversational experiences for demand creation

    Simplify the process of creating a Demand from an application that supports Virtual Agent such as Employee Service Management (ESC) portal using the Now Assist conversational catalog creation capability.

    • Avoid searching through the list of catalog items to find the right item for demand creation.
    • Answer contextual questions in the chat to auto-populate relevant fields in the Demand form.
    Note:
    This skill available under the Platform category of the Now Assist Admin console.

    Now Assist Admin console

    An administrator can use the Now Assist Admin console in Strategic Planning Workspace to activate and manage Now Assist features and skills in Workspace. For more information about the Now Assist Admin console, see Now Assist Admin console.