Manage ideas
Summarize
Summary of Manage Ideas
The Manage Ideas form allows users to review and take actions on submitted ideas, facilitating effective idea management through various lifecycle stages. Customers can change titles, update states, mark duplicates, and delete irrelevant ideas to maintain an organized idea repository.
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Key Features
- Change the Title: Edit the idea title directly or select from predefined titles to enhance clarity.
- Change the State: Update the idea's status through various lifecycle stages, including:
- Submitted
- Under Review
- Need More Information
- In Backlog
- Planned
- In Development
- Unlikely to Implement
- Duplicate
- Already Exists
- Mark as a Duplicate: Identify one idea as the original and another as a duplicate, closing the duplicate for further comments and votes.
- Delete an Idea: Permanently remove an idea, including all associated details, when it is deemed irrelevant.
Key Outcomes
By effectively managing ideas, ServiceNow customers can streamline their idea evaluation process, ensure clarity in communication, and maintain an organized database of ideas that are relevant to their projects and initiatives.
Learn about the actions of the manage ideas form. Review the idea details and then choose which action to perform on the idea.
| Action | Steps |
|---|---|
| Change the title |
If you need to change the title of an idea for more clarity or accuracy, do one of the following actions:
|
| Change the state | Change the state of an idea as it moves through different stages of the life cycle. Changing the state of an idea also helps keep the submitter and subscribers of the idea informed. In the State list, select an appropriate state based on the status and priority of the idea. The following options are available:
|
| Mark as a duplicate |
When you mark an idea as a duplicate, one idea is marked as the Original idea and the other as a Duplicate idea. A comment is logged in both the ideas with this information. The idea marked as a duplicate becomes inactive and closed for comments or votes.
|
| Delete an idea | Remove an idea from the database when it is no longer relevant or becomes old. Deleting an idea removes all its details such as comments, attachments, and votes from the database. To delete an idea and all the details
associated with it:
|
) icon to select from the list of predefined titles.