The ServiceNow®
Smart Assessment Engine (SAE) application helps you to reduce the manual burden and costs of your assessment processes through automation.
Get started
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
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Explore  You can use the Smart Assessment Engine application to create and distribute assessments to employees for evaluating various situations, aspects, or records.
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Configure  You can activate or upgrade the Smart Assessment Engine application by downloading it from the ServiceNow Store and then configuring the settings in the initial setup checklist to meet your needs.
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Use the template designer
You can create the assessment templates and add instructions, questions, and reference information by using the template designer in the Smart Assessment Engine application.
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Create an assessment template category  Create an assessment template category in the Smart Assessment Engine application so that you can organize and grant access to the assessment templates that are related.
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Create an assessment template from legacy metric types  You can use the assessment designs that you have already created by migrating the metric types to the Smart Assessment Engine assessment templates. You can leverage the existing assessment designs to support SAE assessment automation, analysis, and reporting.
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Trigger an assessment  You can trigger a Smart Assessment Engine assessment from the Workflow Studio or from a script. With either method, you specify a published assessment template, the assessors who respond, and other optional inputs.
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Respond to an assessment  Collect assessment responses from individuals that can help you make informed decisions and take targeted actions by using the Smart Assessment Engine application.
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Reference  Reference topics provide the detailed descriptions of tables, properties, forms, and roles that are installed with the Smart Assessment Engine application.
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Troubleshoot and get help