Task page and List view

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Task page and List view Governance, Risk, and Compliance > Operational Resilience

    The Tasks page in the Operational Resilience Workspace provides a centralized view of your pending tasks, group tasks, and tasks on your watchlist, allowing for direct updates from the dashboard. The List view facilitates setup and analysis of business services, ensuring better operational resilience management.

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    Key Features

    • Tabs Overview: The Tasks page includes three key tabs:
      • My Pending Tasks: Shows tasks assigned to you requiring action, filterable by various states such as Draft, In Progress, Needs Approval, and Overdue.
      • My Items: Displays tasks specifically assigned to you.
      • Watchlist: Lists tasks you are monitoring, with notifications for completed or approved tasks.
    • Customization: Users with the Operational Resilience administrator role can customize the Tasks page via the GRC Landing Page Configurations.
    • Business Service Setup: The List view allows for setting up business services, analyzing their importance, conducting scenario analyses, and generating self-attestation reports.

    Key Outcomes

    By effectively utilizing the Tasks page and List view, ServiceNow customers can enhance task management, streamline operational resilience processes, and ensure timely responses to risks. Customization options enable tailored workflows that align with organizational needs.

    The Tasks page in Operational Resilience Workspace provides a single-pane view of your pending tasks, your group's tasks, and the tasks that are on your watchlist. You can also update the tasks directly from the dashboard. On the List page, you can configure your operational resilience tasks.

    Tabs in the Tasks page

    The Tasks page in Operational Resilience Workspace displays the following tabs:
    • My pending tasks
    • My items
    • Watchlist
    A sample Tasks page for a logged-in user is shown in the following example.
    Figure 1. Tasks page
    Tasks page.

    My pending tasks

    The My pending tasks tab displays an overview of the pending tasks that are assigned to you and the tasks that require an action from you.
    Note:
    The data displayed in the Tasks page is based on the roles of the users.
    The My pending tasks tab displays your pending tasks in different states. You can filter your pending tasks by using the following types of the states:
    • All
    • Draft/New
    • In progress
    • Needs my approval
    • Needs my review
    • Overdue
    • Pending response
    The following example shows the pending tasks for the signed-in user.
    Figure 2. My pending tasks
    My pending tasks.

    My items

    The My items tab displays a list of the tasks that are assigned to the signed-in user, such as the Operational Resilience Manager as shown in the following example.
    Figure 3. My items
    My items.

    Watchlist

    The Watchlist tab displays a list of the tasks that are on your watchlist. When a task is approved or completed, you receive a notification on the tab. The following example shows the updates on the assessments tasks that are on the signed-in user's watchlist.
    Figure 4. My watchlist
    My watchlist.
    Note:
    On the My pending tasks, My items, and Watchlist tabs, you can only view the records that are in-progress. On the My pending tasks, My items, and Watchlist tabs, the closed and canceled records aren’t displayed. In Operational Resilience Workspace, you can view the closed and canceled records on their respective forms.

    If you have the Operational Resilience administrator role, you can customize Operational Resilience Workspace by updating the Tasks page configurations. To update the Tasks page configurations, you can navigate to All > GRC Landing Page Configurations > Tasks Page Configuration in your instance.

    If you have the Operational Resilience manager or Operational Resilience user roles, you can also get relevant recommendations on your resilience tasks on the landing page.

    To view more information on the Tasks Page Configuration, see Update the Tasks Page Configuration record.

    List view in Operational Resilience Workspace

    From the List view, you can set up a business service, analyze its importance and impact tolerance, perform a scenario analysis, and generate a self-attestation report.

    For more information on setting up a business service in Operational Resilience Workspace, see Data setup for services or business services.

    For more information on analyzing the importance and impact tolerance of a business service in Operational Resilience Workspace, see Analyzing the importance and impact tolerance of a service.

    For more information on performing a scenario analysis in Operational Resilience Workspace, see Performing a scenario analysis.

    For more information on self-attesting your business services in Operational Resilience Workspace, see Self-attesting the services.