Services and business services overview on the dashboard

Assigning the itil user role to the Operational Resilience administrators or managers

To configure child services or processes for a service, assign the itil user role to Operational Resilience administrators or managers in the following steps.

Adding a service to reporting

Add a service to Operational Resilience reporting by selecting the Add to OpRes reporting UI action as shown in the following example.

Note:

After adding a service to Operational Resilience reporting in the Operational Resilience Workspace, the Add to OpRes reporting option is no longer displayed in the UI for that service.

After adding a service to Operational Resilience reporting, you can view the Add or New options in the Service form. Use these options to configure the relationship between the service and its entities. To remove an associated service or process, select the service or process and then choose Remove.

Overview and Details tabs in the Service form

On the Overview tab in the Service form, you can view the resilience metrics for a service as shown in the following example.

The Red flags section displays the total number of red flags, red flags by type, and details of the assets that are impacted by the red flags.

On the Details tab in the Service form, you can view the key attributes of a service as shown in the following example:

Child services, processes, and dependencies of a service

When you add a service to Operational Resilience reporting, you can view and configure its child services, processes, and dependencies, as shown in the following example.

Reporting data for an object without a business service as the parent entity

When you have a business service or service as the parent entity, any red flags or dependencies roll up to that business service or service. Even if an object like a service offering (SO) or business process (BP) does not have a business service or service as the parent entity, running the scheduled job still fetches its dependencies and integrates them with the red flags.

For example, if a service offering SO4 does not have a business service or service as the parent entity but has a dependency, running the scheduled job fetches its dependency into Operational Resilience and integrates them with the red flags for reporting, as shown in the following examples.

Other related lists in the Service form

Depending on the integrations and installed applications, the following related lists are displayed in the Service form.

Table 1. Other related tabs that are displayed in the Service form

Tab	Description	New action	Add action	Remove action
Child services​	List of the child services for a service​. To associate an existing child service with a service, select Add. To create a child service for the current service, select New.	Form where you can add a child service. On this form, you can create a relationship between the child service and the current service​.	Table view where you can select multiple services that you can add as the child services of the current service​.	Form where you can remove a child service from the service.
Business processes​​	List of business processes that are associated with a service.	​Not applicable	Table view where you can select multiple processes that you can add as the child services of the current service​.	Form where you can remove a process from the service.
Dependencies​​	List of the dependencies that are associated with a service.	Not applicable	Table view where you can select multiple assets (entities) that you can add as the downstream entities of the current service​.	Form where you can remove an asset from the service.
Issues​	List of the issues that are associated with a service. Starting with the Washington DC, you can select Add to associate an existing issue with a service as shown in the following example. To create an issue for a service, you can also select New.	Form where you can create an issue for a service.​	Form where you can add an existing issue to a service.​	Not applicable
High risks​​	List of the high-risk items or the risk assessments in the monitor state that are associated with the service.	​Not applicable	​Not applicable	​Not applicable
Failed​​ controls	List of the failed or common controls where the status of the control is non-compliant and the reliant entity is the service.	​Not applicable	​Not applicable	​Not applicable
Change requests​​ ​	List of the change requests that are associated with a service.	Change Request form. When you submit the Change Request form, the application creates a record in the Services table.​	​Not applicable	​Not applicable
Tasks​​​	List of the tasks that are associated with a service​.	List of the task tables, from where you can select the type of the task that you want to create. When you submit the form, the application creates a record in the Services with the Tasks table.	​Not applicable	​Not applicable
Incidents​​​​	List of the incidents that are associated with a service.	Incident form. When you submit the Incident form, it creates a record in the Services table.	​Not applicable	​Not applicable
Outages​​	List of the open outages that are associated with a service.	​Outage form. When you submit the form, the application creates a record in the Services table.	​Not applicable	​Not applicable
Business continuity plans	List of the Business continuity plans that are associated with a service.	​Not applicable	​Not applicable	​Not applicable
Vulnerabilities	List of vulnerabilities that are associated with a service.	Vulnerabilities for a service.	​Not applicable	​Not applicable
Importance and impact assessment​	List of the approved Importance and impact assessment​s​.	​Not applicable	​Not applicable	​Not applicable
Scenario analysis​​	List of the approved Scenario analyses​.	​Not applicable	​Not applicable	​Not applicable
Operational vulnerabilities	Operational vulnerabilities associated with a service.	​Not applicable	​Not applicable	​Not applicable

Service added as an entity of Services (OR) type

When you add a service to the Operational Resilience reporting, the service is added as an entity of the Services (OR) type, as shown in the following example.

Similarly, a service (as an entity) can belong to multiple pillars. The following example shows a service that belongs to two pillars, such as the Services and Suppliers pillars.

Open dependency view and 360-degree view for a service

In the Service form, you can select the Open dependency view option to display the infrastructure relationship for a service. The dependency view of a service displays its relationship with the parent services, child services, and processes as shown in the following example.

On the 360° view tab, the Operational Resilience managers can monitor the 360-degree view of a service and measure its performance.