Create an Importance and impact tolerance assessment

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 4 min. de leitura

    • Determine the importance and impact tolerance of a business service by conducting an assessment using either Smart Assessment or Legacy assessment. The assessment questionnaire helps you to measure the service's importance and its impact on customers based on their responses. By evaluating the feedback, you can effectively gauge the significance of your business service and understand its effects on your customers.

    Antes de Iniciar

    Role required: sn_oper_res.user, sn_oper_res.manager

    Por Que e Quando Desempenhar Esta Tarefa

    Operational Resilience Managers (sn_oper_res.manager) have the Smart Assessment reader role (sn_smart_asmt.assessment_reader). They have read-only access to the Smart Assessment template, enabling them to view but not create or edit it.

    Procedimento

    1. Navigate to Workspaces > Operational Resilience Workspace > List > Importance and impact tolerance assessment > All assessments.
      The Importance and impact tolerance assessments (IIA) in the Operational Resilience application are displayed in the All assessments list view as shown in the following example.
      Figura 1. List view in the All assessments form
      List view in the All assessments form.
    2. To create an assessment, select New.

      This action opens an assessment form where you can add the details about the assessment. The system auto-assigns a number for the Importance and impact tolerance assessment, such as IIA0010018.

    3. In the Name and Description fields, provide a name and description for the assessment.
    4. Select the type of assessment in the Assessment type field.
      You can select the following types of assessment in the Assessment template field:
      • Smart Assessment: You can add multiple smart assessment templates for the Assessment type: Smart assessment in the Smart assessment templates field.
      • Legacy Assessment: You can add a single assessment template for the Assessment type: Legacy assessment in the Assessment template field.
      ChoiceDescription
      Select Smart assessment.

      Smart Assessment method for performing the importance and impact tolerance assessment using the Smart Assessment Engine.

      To perform Smart Assessment and measure the importance and impact tolerance, the base version includes the following templates. You can select one or multiple templates:
      • Importance assessment template: Use this template to measure the importance of a service.
      • Impact tolerance assessment template: Use this template to measure the impact tolerance of a service.
      • Importance and impact tolerance assessment template: Use this template to importance and assess the impact tolerance of a service.
      Nota:
      Templates are provided as demo data only. You can modify the existing templates or use them to create new templates for your specific requirements.

      You can select multiple templates and assign them to different users, enabling for separate assessments. For example, one user can work on the importance assessment and another user can work on the impact tolerance assessment.

      Nota:
      To make the desired Smart Assessment templates visible in the drop-down of the IIA form in the Operational Resilience Workspace, ensure that following steps are completed in the Assessment Workspace.
      • Select the necessary template, such as the Importance and impact tolerance assessment template, in the Details section.
      • Choose either the Importance assessment, Impact tolerance assessment, or Importance and impact tolerance assessment category in the Assessment template categories field. If you choose a different category, the desired template will not be shown in the Operational Resilience Workspace.
      • Choose Importance and impact tolerance assessment as the target in the Assessment targets field.
      • To read the assessment, specify the reader role (sn_smart_asmt.assessment_reader) as the minimum role in the Assessment reader role field of the Settings section.
      • Publish the assessment template.
      Only when these conditions are met, the template is available for selection in the drop-down on the IIA form.

      Operational Resilience administrators can edit or create Smart Assessment templates in the base version and update their automation logic to suit the business needs.

      Nota:
      For information on setting up Smart Assessment templates, see Create a Smart Assessment template and Create an assessment template.
      Select Legacy assessment.

      Legacy assessment method for performing the importance and impact tolerance assessment. For the Legacy assessment, the Importance and Impact Tolerance Template is available with the base version.

      To perform the traditional Legacy assessment, select the Importance and Impact Tolerance Template in the Assessment template field.
    5. In the Assignees panel, select the owner, approver, and assessor for the assessment.
      Nota:
      The approver must be a user other than the owner and assessor.
      For a description of the field values on the Importance and impact tolerance assessment form, see Create New Importance and impact tolerance assessment form.
    6. In the Assessment due date field under the Milestones panel, select the due date for the assessment.
    7. To reassign the assessment to another assessor, update the Assessor field in the Details tab.

      This step reassigns all assessment cards to the updated assessor.

      Nota:
      Only open assessments can be reassigned to another user; completed assessments remain assigned to the existing assessor. Reassignment is restricted to the assessment owner, requester, or approver. If the assessment is in the Canceled state, it does not get reassigned to the updated user.
    8. To start a Sidebar discussion on the assessment, select More actions and select Discuss.
      1. Add the subject for the discussion and add participants that have access to the record.
      2. Include a brief message for the participants.
      3. Select Start discussion.
    9. To delete the assessment, select Delete, confirm the deletion, and select OK.
    10. To save the assessment, select Save.

      An assessment is created in the Draft state. The details of the assessment are displayed in the assessment form as shown in the following example.

      Figura 2. Importance and impact tolerance assessment
      Importance and impact tolerance assessment.

    O que Fazer Depois

    Add scope for the assessment. For more information, see Define the scope and begin the assessment.