Request a policy extension through Service Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • From the ServiceNow® Portal, anyone who has requested a policy exception can request an extension before the policy deadline. You can only request a policy extension for a given policy once.

    Antes de Iniciar

    Role required: sn_compliance.user sn_grc.business_user, sn_grc.business_user_lite

    Add the My Policy Exceptions widget to the Service Portal index page. The widget is visible only if there is at least one policy exception in your list.

    Procedimento

    1. Click My Policy Exceptions in the Service Portal.
    2. Open the policy exception for which you want to request for extension.
      The number of remaining extensions that you can request is displayed.

      Set the number of extensions allowed for a policy exception in the Number of extensions allowed for a policy exception field on the Policy and Compliance Properties page.

    3. In the Request extension section, enter the date until which you want to extend.
      A note displays the remaining number of extensions that you can request.
    4. Click Request.

    Resultado

    The extension request is sent for approval to the approving authority.